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  1. #1
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    p3145 fuser problems out of box

    have a new p3145 that wont fuse a light card stock-wipe toner right off, machine is brand new. vendor wanted to try new fuser and sent a fk-3302 not the fk-3202 that i removed. is the fk-3202 on some sort of backorder status? the 3302 is for the p3055 but appears like it would fit but don't wanna screw up warranty. issue has been ongoing for 2 months and loosing patience. i ran the card stock through a p3045 i use in the warehouse and it fused just fine. getting almost zero help from vendor i was wondering if anyone here has had similar issue and could give me some direction-- too much effort for a $500printer. thanks--tuey

  2. #2
    Master Of The Obvious 10,000+ Posts
    p3145 fuser problems out of box

    blackcat4866's Avatar
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    Re: p3145 fuser problems out of box

    Have you tried changing to a heavier media type setting? What gsm is the "light card stock"? Does it have a gloss or texture? Have you used Plain paper? Does it fuse properly?

    Try the simple things first. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: p3145 fuser problems out of box

    thanks but this has been going on for 2+ months. machine was purchased to do a bill run once a month. less than 1k prints. firmware, many tries at various throughput settings, kyocera apple drivers, every step that vendor wanted to try. i said a month ago it was probably gonna be fuser or a power supply. they said it was a new kyocera policy that is causing the 3 week lead time on a fuser. i've been begging for a DOA as it seems the quickest solution. they tell me that kyocera will reimburse me for our labor but that probably almost equals purchase price by now. anyone have any experience with labor reimbursement with them? are these issues being made worse by my vendor?? thanks--tuey

  4. #4
    Master Of The Obvious 10,000+ Posts
    p3145 fuser problems out of box

    blackcat4866's Avatar
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    Re: p3145 fuser problems out of box

    Start with my questions, please.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Re: p3145 fuser problems out of box

    yes, don't know the gsm, texture, yes and yes. could have wrote very large paragraph on what i've tried--was trying to not make it too long. as i said, took the cardstock and ran it through my p3045 on 20lb and plain paper, fused perfectly. the vendor shipped me a fuser but it's for a 3155 (fk3302) and when i asked them for something in writing saying they would not void the warranty if i installed that instead of the fk3202 i got no reply. i've lost the sale after 2 months of dickin around so i'm just trying to get a good used p3145 that i could sell. as far as i'm concerned the fuser should have been sent a long time ago so i am laying most of the blame on my vendor and maybe kyocera. had i bought this from amazon the issue would have been taken care of 2 months ago-- and i'm not a huge amazon fan. thank-you-- tuey

  6. #6
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    Re: p3145 fuser problems out of box

    302V393060 --> 302V393061 - FK-3202 P3145 do not put a different FK it won't help.

    Fuser revison is for wear between 150k and 350k and is not for any heating problem. Surface material changed to prevent wear of sep claws.

    Cassette spec weight limit is 120gsm, MP is 220gsm.

    If you cannot determine the GSM of your problem stock then there is no reason to assume it's supported.

    If you cannot set your media type properly then even supported paper isn't going to work.

  7. #7
    Service Manager 5,000+ Posts
    p3145 fuser problems out of box

    BillyCarpenter's Avatar
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    Re: p3145 fuser problems out of box

    Quote Originally Posted by PrintWhisperer View Post
    If you cannot determine the GSM of your problem stock then there is no reason to assume it's supported.

    If you cannot set your media type properly then even supported paper isn't going to work.

    x100
    Embrace the process, not the outcome.

  8. #8
    Master Of The Obvious 10,000+ Posts
    p3145 fuser problems out of box

    blackcat4866's Avatar
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    Re: p3145 fuser problems out of box

    I'm surprised, frankly.

    You complain about a heavy media not fusing, but will not attempt media type changes, or even figure out what media weight it is? A person with over 30 years experience should know better.

    I don't think that I can be of any further assistance. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
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    Re: p3145 fuser problems out of box

    trying all applicable paper options is the first thing i tried , even went back and tried it a second time and took notes so i could be sure i didn't miss any. then there was the firmware and making sure i was running the correct kyo drivers. all of this was done per the request of the vendors tech people. i am past that and into the troubleshooting for fuser or power supply issues-- again as per the instructions of the vendor. they control the warranty process so i do what they ask. my questions were A- are these fusers on backorder status as i was told it would take weeks to get one B what are the chances of getting a DOA on this machine as i've never had to do that before. C and how does the labor reimbursement thing work as i've never had to do that before and the vendor tells me this is possible. sorry for all the confusion- as a 30+ year printer tech i would never go on a forum and ask questions without fully trying to diagnose the problem. tuey

  10. #10
    Senior Tech 100+ Posts PrintWhisperer's Avatar
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    Re: p3145 fuser problems out of box

    Kyocera Mita America, Inc. (“Kyocera”) warrants to its Authorized Dealers that its new Multifunctional Products/ Printers (both referred to herein as “MFP/Printers”) will be free from defects in workmanship and material under normal use and service for a period of 12 months from installation with first end-user, or 15 months from Kyocera’s invoice date to Dealer, or the specified number of copies/prints as listed below, whichever is earlier. Kyocera obligation hereunder is expressly limited to providing Dealer with the parts required to repair the MFP/Printer or crediting Dealer's account for the cost of said parts, at Kyocera's election. Maintenance Kits, lamps, exterior covers, consumable parts, and all labor costs, are specifically excluded from this warranty.


    This warranty does not cover MFP/Printers, which: (a) have become damaged due to operator negligence, misuse, accidents, improper storage or unusual physical or electrical stress, (b) have used parts or supplies which are not genuine Kyocera brand parts or supplies, (c) have been installed or serviced by a technician not employed by Kyocera or an Authorized Kyocera Dealer, (d) have had the serial number modified, altered, or removed, or (e) Dealer fails to register the installation information for the MFP/Printer with Kyocera utilizing KMAconnect.
    THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, AND KYOCERA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY SHALL NOT EXTEND TO, AND KYOCERA SHALL NOT BE LIABLE FOR, ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE OUT OF THE USE OF, OR INABILITY TO USE, THE MFP/PRINTER.

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