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hello all, my area has 2 ecosys m2540dn machines with white screen error and 1 ecosys p2040dn with the same error above, the machine still prints and copies normally but the screen does not show anything, please help me with solutions you know, i'm so grateful
ecosys p2040dn white screen.jpgecosys m2540 white screen.jpgecosys m2540 white screen1.jpg
Have you updated firmware? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
If you have installed optional languages please read the following, an error may produce your symptom:
The number of the optional language which can be registered in the above models increases from 1 to 5.
Accordingly, attention is required by a case.
[Outline]
• If the optional languages registered are less than 5, only the optional language of remaining number can be installed. -> Same as before
• If 5 optional languages are registered and other optional language is necessary for users, uninstalling all the optional language software by the Language Uninstaller software and registering the necessary optional language software are necessary.
-> Be sure to note [Attention] as below.
--- By inserting a USB memory device storing the Language Uninstaller software and the necessary language software, uninstalling all the language software and registering the necessary language software are completed.
[Attention]
To uninstall or install the optional language, first check what the language chosen now.
If an optional language is chosen, change it to the standard language once. After that, delete all the language software by the Language Uninstaller software and install the necessary optional language software.
Otherwise, the following phenomenon might occur. (Refer to [Phenomenon due to the Language Uninstaller software improperly used].)
(When the optional languages less than 5 are registered, the following phenomenon does not occur since uninstalling the language software by the Language Uninstaller software is not necessary.
Therefore, if additionally installing the optional language software in case the optional language registered is less than 5, be sure not to store the Language Uninstaller software in a USB memory device.)
[Phenomenon due to the Language Uninstaller software improperly used]
When starting up the main unit after all the optional language software is uninstalled by the Language Uninstaller software and other language software is installed alternatively while the optional language uninstalled was chosen, the language information chosen does not exist then the phenomenon such as "The operation panel is blank", "The report is output as blank page" might occur. (Refer to [Phenomenon and recovery] in the following page for the details.)
Good Luck!
"Being ignorant is not so much a shame, as being unwilling to learn" - Benjamin Franklin
thank you very much, i will try to run the firmware againOriginally Posted by blackcat4866
thank you very much, i will try to run the firmware again
thanks for your guidance , in my opinion this is service bulletin ref.no :com-0377(H051) note for language registration case ,my case is suspecting lcd driver ic hardware failure ,updated the new firmware version still error (intermittent error), the error disappeared after replacing PARTS PWB M PANEL ASSY SP 302S094080, I don't know if kyocera has updated service bulletin for this or not? , and has anyone encountered the same situation as me have a simple solution or not?
Have you looked at System Menu/Counter > Adjustment/Maintenance > Display Brightness > ...
if it's at 5 try lower ... like 3. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
My guess is that he never found the Language Uninstaller, I didn’t find it as a separate utility so I assume it’s on the Device Software iso but I didn’t want to DL, mount and go looking.
Apparently replacement of Op panel main accomplishes the same….for whatever that costs.
No other bulletin for this device on panel issues.
"Being ignorant is not so much a shame, as being unwilling to learn" - Benjamin Franklin
Thanks, PrintWhisperer. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Re: white, dim screen problem with ecosys m2540dn, ecosys p2040dn in printer
Thank you very much, maybe I have to find a way to get rid of the language with some testing and follow-up because the error doesn't happen often
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