KYOCERA A4 TASKALFA 358ci missing excel borders.

[bern46]

Hello,

we have a Kyocera printer that has some strange behaviour when printing some excel sheets. It prints everything except some thin borders that are not printed. When printing it first to PDF and then to the printer it shows as expected.

I'm almost 100% sure that's a printer problem or missconfiguration, nothing to do with excel as I tried to print it to another printer that's the same exact model and it works normally.

Note that I could solve it setting the option Printing optimizations to disabled under document options (configured from the PC) but in the printer that's working is set to enabled. Changing this solved the issue I know, but I don't like to keep different configurations and also not knowing the real root of the issue.

After this I tried to compare the configurations directly on these two printers and at first sight I think everything is the same on both, but probably I forgot to check something as there are so many options.

Could someone please help me with this ?

Thanks in advance!

[blackcat4866]

There is a checkbox somewhere to "Print Borders". I think it's in the application, but could also be in the print driver.

Are you using the KX driver? =^..^=

EDIT: I think this is what you want:

Print Gridlines.jpg

[bern46]

There is a checkbox somewhere to "Print Borders". I think it's in the application, but could also be in the print driver.

Are you using the KX driver? =^..^=

EDIT: I think this is what you want:

Print Gridlines.jpg

Thanks for your reply.

As I said, I think it's not an issue with excel as I got it printed properly on another device without selecting this option (also I never used it and always printed them) Anyway I'll try it.

For the drivers we are using Taskalfa 250ci on both, I know it's not the one for this printers, but one device is printing fine and the other one not.

Thanks !

[blackcat4866]

I'd start by loading the correct print driver. =^..^=

[bern46]

I'd start by loading the correct print driver. =^..^=

Hi,

I didn't change the drivers because I found the issue while I was going to change them. Under the window where you change the printer drivers, I found that the option Enable advanced features was enabled, deactivated it and now it's printing perfectly.

I searched a little bit and while this option is enabled the printjobs are generated in windows EMF format and then sent to the printserver.

Thanks for all !