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Customer completely ran machine out of black toner, so after replacing with new toner I still get the message that the toner is empty. The error message locks out service mode and I cannot perform developer refresh. I thought maybe if I replaced the black developer the machine might recognize that the toner needs to be added. Anyone seen this before? is there another solution? Thanks
Open and close the rear door and the waste toner door. If either one of these is not closed properly, the machine will recognize the add toner before the open door. Open and close all doors and make sure each one is closed properly and that should solve the issue.
lees,
Thank You Very much, this fixed my problem. On first look it seemed like the rear cover was closed, But it was ajar.
Last edited by CopyTech1975; 06-03-2022 at 03:48 AM.
This happens every single time the top cover is opened. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Yes I'll have to keep watch for this, as customers change their toners on this model. Could be a repeating problem. Thanks
Had this with compatible toner. Take the toner chip off. Power machine back on and follow past the warning messages. Then refit the toner chip.Originally Posted by CopyTech1975
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