Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Technician
    Join Date
    Oct 2007
    Posts
    12
    Rep Power
    30

    kyocera c5016n sleep issue

    Got this from a customer...
    I don't have the service manual for this particular model. Has anyone seen this problem?
    Thanks in advance,

    "The color printer in my office has developed a problem with the sleep timer. If I use the sleep timer feature the printer goes to sleep and stays that way. Print jobs sent to it do not “wake” it up. I can push the Go button and the machine appears to wake up, but nothing prints. In addition, my web browser interface to the printer “times out” trying to connect to the printer. I have to turn the machine off and then back on before the job prints.

    As a short term fix I have turned off the sleep timer feature and the printer stays on all the time and appears to works normally.

    I can find nothing wrong with the Network end of the process. Can you check the manuals or Kyocera tech support to see if this is a known problem? And if it is, what’s the fix?"

  2. #2
    The Great Gazoo 250+ Posts kyoceradude's Avatar
    Join Date
    Aug 2006
    Location
    St. John, IN
    Posts
    442
    Rep Power
    36
    Hate to sound like 1-800-NOHELP but, Does machine have latest firmware?????
    My mission here on Earth is to help all you Dum-Dums!

  3. #3
    Master Of The Obvious 10,000+ Posts
    kyocera c5016n sleep issue

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    20,222
    Rep Power
    398
    Hey kyoceradude! You sound just like the hotline! The next thing you'll be telling me to change the main board. "We've never heard of that before........"

    =^..^=

  4. #4
    IT Manager 10,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Mask UP Billy Brandon
    Posts
    12,959
    Rep Power
    174

    wake up

    sounds like bad nic card
    you can try to update the nic firmware

  5. #5
    The Great Gazoo 250+ Posts kyoceradude's Avatar
    Join Date
    Aug 2006
    Location
    St. John, IN
    Posts
    442
    Rep Power
    36
    Quote Originally Posted by blackcat4866 View Post
    Hey kyoceradude! You sound just like the hotline! The next thing you'll be telling me to change the main board. "We've never heard of that before........"

    =^..^=
    Here's a case number. Call us when you have it figured out.
    My mission here on Earth is to help all you Dum-Dums!

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here