Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 7 of 7
  1. #1
    Senior Tech 250+ Posts
    Join Date
    Aug 2008
    Location
    CHARLOTTE, NC
    Posts
    395
    Rep Power
    35

    Angry Firmware Issue/ X950

    Inherited a Lexmark X 950 for repair. Biggest issue certainly seems related to firmware. 3 phone calls to Lexmark provided no solution. I seemed to know more than they did. This machine has very old firmware version LHS42.P451. The newest firmware is EC6. P618. That's a big jump. The difference in this firmware causes an invalid engine code when trying to update to latest. I understand that this requires restarting while holding down 3 4 and 6 while powering on. However, this still did not allow me to update. So, how do I update this firmware from original all the way up to newest ? Is it neccessary to do it in increments ? Lexmark apparrently doesn't know. Nor could they provide any older firmware. Thanks guys.

  2. #2
    Service Manager 1,000+ Posts
    Firmware Issue/ X950


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: Firmware Issue/ X950

    Does the unit have the IPDS card installed? If so, the one time I came across this issue, I had to get special firmware from Lexmark. The firmware on the website doesn't include the IPDS part.

  3. #3
    Senior Tech 250+ Posts
    Join Date
    Aug 2008
    Location
    CHARLOTTE, NC
    Posts
    395
    Rep Power
    35

    Re: Firmware Issue/ X950

    Did not look for IPDS crd. Not familiar with it. Tech support should know this up front.

  4. #4
    Service Manager 1,000+ Posts
    Firmware Issue/ X950


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: Firmware Issue/ X950

    It will be a little plug-in card on the formatter. You could probably take it out, update the firmware, then reinstall it.

    I had to do this on a Lexmark (don't remember the model.......might be this one) that we setup. It was purchased with the WiFi and IPDS cards. After installing the WiFi card, the unit complained about a USB device (WiFi card). I pulled it out, updated the firmware, then, reinstalled it and it was fine.

  5. #5
    Senior Tech 250+ Posts
    Join Date
    Aug 2008
    Location
    CHARLOTTE, NC
    Posts
    395
    Rep Power
    35

    Re: Firmware Issue/ X950

    Thanks. Will investigate.

  6. #6
    Senior Tech 250+ Posts
    Join Date
    Aug 2008
    Location
    CHARLOTTE, NC
    Posts
    395
    Rep Power
    35

    Re: Firmware Issue/ X950

    The solution was to update the firmware through a web browser, not usb.

  7. #7
    Field Supervisor 500+ Posts
    Firmware Issue/ X950

    dalewb74's Avatar
    Join Date
    Feb 2018
    Posts
    875
    Rep Power
    29

    Re: Firmware Issue/ X950

    if it has an IPDS card installed, then you MUST have the firmware for the IPDS. not just the regular firmware as you would put onto just a typical machine. if you are a tech. and log into lexmark to view the firmware versions. you will see one labeled with IPDS in the name of the firmwarm. my bet would be that there is no ipds chip install. i would lean more to the increment update as you mentioned. i ran into the same issue on a newer model the other day. if you are a lexmark tech. and call lexmark support they should be able to provide what you need. my call was escalated to level 3 support who had to create a firmware that allowed me to go from the old firmware, to the middle firmware version, and then i was able to update the firmware to the latest and greatest version from lexmarks website.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here