XC9235 quality issue

[Vincent128]

Okay so...this machine a has done this issue before and it took a LSU unit replacement to fix.

I am not well versed in the Lexmarks - I have not yet been onsite due to lockdown/scheduleing - the images I have to show you are not good (cell phone / small rez)

But it never hurts to ask.

Last time this happened lexmark support kept insisting that it was the drum unit even though I had replaced it with another for testing - Lexmark overnight me a black and a single color drum (they still do not understand that it takes 3 color drum units) - this did not fix it of course - i was then told they would overnight a fuser because that must be it....anyway..before I get into giving them a call and because of the current lockdowns...

If there is any wisdom you guys can pass along to me, I would be great-full.
the original time this came up is here XC9235 black banding
IMG_0469.jpgIMG_0468.jpg

[copier tech]

Okay so...this machine a has done this issue before and it took a LSU unit replacement to fix.

I am not well versed in the Lexmarks - I have not yet been onsite due to lockdown/scheduleing - the images I have to show you are not good (cell phone / small rez)

But it never hurts to ask.

Last time this happened lexmark support kept insisting that it was the drum unit even though I had replaced it with another for testing - Lexmark overnight me a black and a single color drum (they still do not understand that it takes 3 color drum units) - this did not fix it of course - i was then told they would overnight a fuser because that must be it....anyway..before I get into giving them a call and because of the current lockdowns...

If there is any wisdom you guys can pass along to me, I would be great-full.
the original time this came up is here XC9235 black banding
IMG_0469.jpgIMG_0468.jpg

Fuser causing this issue, who from Lexmark told you this!?

What firmware version is the machine currently on?

[Vincent128]

Fuser causing this issue, who from Lexmark told you this!?

What firmware version is the machine currently on?

The firmware version is unknown - I have not been onsite yet.
It was updated a year ago when this happened last time.

[Southerner]

Hi bud,
Just wondering, have you managed to take a look at this machine and get to the bottom of the issue?
Reason I ask is because we're going to be fitting a number of Lexmark devices including this model and I've no prior experience on Lexmarks (only HP and Sharp).

How does the black dev unit look?

[Vincent128]

Hi bud,
Just wondering, have you managed to take a look at this machine and get to the bottom of the issue?
Reason I ask is because we're going to be fitting a number of Lexmark devices including this model and I've no prior experience on Lexmarks (only HP and Sharp).

How does the black dev unit look?

Not yet - I have the ribbon cable and the relay board on order.
The drum/dev units have always looked fine and are zero percent the problem - you can swap them out to a different machine.

The machines run okay - we have 2 dozen of these on a dirty manufacturing plant (where this one is) and they seem to run okay. RADF's will get to jamming but is due to old school reflective patch sensor being dirty.
I would not recommend them on a 5 year - we are supposed to have all these on a 3 year replacement. The machines seem to be mostly a pull module out and toss in a new module - very little actual parts replacement. this makes them more expensive I would think.

[tsbservice]

I have seen this type of lines on other brands. It was Laser/PH unit that fixed them all.

[Vincent128]

I have seen this type of lines on other brands. It was Laser/PH unit that fixed them all.

That's what I think it is but my 26 years of experience means diddly some times
Also the boss wants me to somehow cheat and order the $1000+ LSU under a machine still under warranty...

[Southerner]

Not yet - I have the ribbon cable and the relay board on order.
The drum/dev units have always looked fine and are zero percent the problem - you can swap them out to a different machine.

The machines run okay - we have 2 dozen of these on a dirty manufacturing plant (where this one is) and they seem to run okay. RADF's will get to jamming but is due to old school reflective patch sensor being dirty.
I would not recommend them on a 5 year - we are supposed to have all these on a 3 year replacement. The machines seem to be mostly a pull module out and toss in a new module - very little actual parts replacement. this makes them more expensive I would think.

Thanks for the reply and good luck sorting the issue out, hope you get to the bottom of it.
Our fleet will be going into hospitals/health centre's etc
Do the parts seem to last life as a general rule (drums/dev/fuser/trans belt), we still have a load of very old HP fleet (CM6040/4540 etc) so the lexmarks will surely fair better lol

[Vincent128]

Thanks for the reply and good luck sorting the issue out, hope you get to the bottom of it.
Our fleet will be going into hospitals/health centre's etc
Do the parts seem to last life as a general rule (drums/dev/fuser/trans belt), we still have a load of very old HP fleet (CM6040/4540 etc) so the lexmarks will surely fair better lol

They do but the machine will shut down when life for wearable has been reached.

color drums are 60K @ like $90 x3
Black is 90K @ like $275 which is dumb
300K is transfer @ like $310
Life expectancy of the unit is only 700K or so in the documentation i have but I think they would go further.
color toners $125 and Black $50 both 30K
The black drum being oddly more expensive can toss the numbers sideways I am thinking.

Most of the failures I have had are drum units, feed rollers (but you get a ton extra in the belt kit), RADF sensors needing cleaned...nothing difficult.

we all hate the control panel interface and the confusing web interface.

[Southerner]

They do but the machine will shut down when life for wearable has been reached.

color drums are 60K @ like $90 x3
Black is 90K @ like $275 which is dumb
300K is transfer @ like $310
Life expectancy of the unit is only 700K or so in the documentation i have but I think they would go further.
color toners $125 and Black $50 both 30K
The black drum being oddly more expensive can toss the numbers sideways I am thinking.

Most of the failures I have had are drum units, feed rollers (but you get a ton extra in the belt kit), RADF sensors needing cleaned...nothing difficult.

we all hate the control panel interface and the confusing web interface.

Ah OK fair enough, when doing the course remember the instructor saying I was lucky with this gen as the old one's were a nightmare if replacing control panel,
Massive reason for switching to the Lexmarks was we will be getting parts (consumables etc) at a very good rate as oppose to HP, when especially the fuser would never go distance of
life (maybe 60-80% life) for the 6040's.

As I say best of luck with the issue you've currently got