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Thread: XM3150

  1. #1
    Senior Tech 100+ Posts
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    XM3150

    When you try to copy a document either off the glass or from the document feeder the only thing displayed is “scanning” and the only way to get rid of it is to turn off then on. The firmware is current. It will print internal reports but that’s it. They only use it as a stand alone copier.
    Bad flatbed ?
    Thanks,
    Dave

  2. #2
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    XM3150

    BillyCarpenter's Avatar
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    Re: XM3150

    Quote Originally Posted by deputydogg View Post
    When you try to copy a document either off the glass or from the document feeder the only thing displayed is “scanning” and the only way to get rid of it is to turn off then on. The firmware is current. It will print internal reports but that’s it. They only use it as a stand alone copier.
    Bad flatbed ?
    Thanks,
    Dave
    Just to be clear:

    1. Can you print from a PC? (Try printing from your laptop)

    2. When you make a copy from the glass, does the mirror move and return to home position?

  3. #3
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    Re: XM3150

    Quote Originally Posted by BillyCarpenter View Post
    Just to be clear:

    1. Can you print from a PC? (Try printing from your laptop)

    2. When you make a copy from the glass, does the mirror move and return to home position?
    Yes I can print the it. The scan lamp never comes on nor does it move.
    Thanks

  4. #4
    Service Manager 10,000+ Posts
    XM3150

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    Re: XM3150

    Quote Originally Posted by deputydogg View Post
    Yes I can print the it. The scan lamp never comes on nor does it move.
    Thanks

    It's odd that it doesn't throw up an error code and it just says "scanning" on the display. Sounds like a board problem.

  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: XM3150

    Start with finding a manual and go from there unless someone here isn't having this problem.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  6. #6
    Master Of The Obvious 10,000+ Posts
    XM3150

    blackcat4866's Avatar
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    Re: XM3150

    Did you print the error log? Codes can be recorded that never show on the display. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
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    Re: XM3150

    Quote Originally Posted by deputydogg View Post
    When you try to copy a document either off the glass or from the document feeder the only thing displayed is “scanning” and the only way to get rid of it is to turn off then on. The firmware is current. It will print internal reports but that’s it. They only use it as a stand alone copier.
    Bad flatbed ?
    Thanks,
    Dave
    Hi deputydogg,

    There is a Lexmark service bulletin in their support website, please refer to the Document ID:TE676

    basically try the following and see how you go:
    1. Backup all their settings first
    2. Perform NVRAM reset
    3. Go Configuration menu > Factory reset > Restore base
    4. Go Configuration menu again > Wipe all settings
    5. Go Configuration menu again > Format fax storage
    6. Go Configuration menu again > Disable LES applications

    If there is HDD install on the device, you might want to Erase all information on disk option in Config menu...again..

    hope all these help.
    Document ID:TE676

  8. #8
    Trusted Tech 50+ Posts trc's Avatar
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    Re: XM3150

    Sometimes it could be an adf sensor, check them!!!

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