Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Field Supervisor 500+ Posts
    Join Date
    Oct 2012
    Posts
    653
    Rep Power
    35

    Lexmark check printer machine type 4062-01A with a code 931.01

    I would appreciate some help on this. One of our accounts has a couple of these. This one has a 931.01 service printhead error. When the printer is rebooted the error comes back. What can I do to help my customer?

  2. #2
    Service Manager 1,000+ Posts
    Lexmark check printer machine type 4062-01A with a code 931.01


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Replace the printhead (laser/scanner): 40X4463

  3. #3
    Service Manager 10,000+ Posts
    Lexmark check printer machine type 4062-01A with a code 931.01

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    22,656
    Rep Power
    658

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Quote Originally Posted by Lance15 View Post
    Replace the printhead (laser/scanner): 40X4463
    +1 never found a way around it without replacing the PH

  4. #4
    Service Manager 1,000+ Posts
    Lexmark check printer machine type 4062-01A with a code 931.01


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Also what I ALWAYS do with Lexmark printheads.........take a marker and mark where the current printhead sits BEFORE removing it. Put the new printhead back in the same spot and your alignment should be fine.

  5. #5
    Field Supervisor 500+ Posts
    Join Date
    Oct 2012
    Posts
    653
    Rep Power
    35

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Thank you for all the responses. Is it easy to get the print head out, and is print head another name for the laser unit?

  6. #6
    Master Of The Obvious 10,000+ Posts
    Lexmark check printer machine type 4062-01A with a code 931.01

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,442
    Rep Power
    462

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Quote Originally Posted by Tonerkiller View Post
    Thank you for all the responses. Is it easy to get the print head out, and is print head another name for the laser unit?
    Yes, printhead = laser unit.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Field Supervisor 500+ Posts
    Join Date
    Oct 2012
    Posts
    653
    Rep Power
    35

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Quote Originally Posted by blackcat4866 View Post
    Yes, printhead = laser unit.
    Any idea how long to do the job?

  8. #8
    Master Of The Obvious 10,000+ Posts
    Lexmark check printer machine type 4062-01A with a code 931.01

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,442
    Rep Power
    462

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Sorry, I haven't had that pleasure yet.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Field Supervisor 500+ Posts
    Lexmark check printer machine type 4062-01A with a code 931.01

    Blizzoo's Avatar
    Join Date
    Aug 2013
    Location
    east europe
    Posts
    580
    Rep Power
    30

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    Do yourself a favor and open up the printhead after you replace it, is interesting.
    Defects are simple, our mind is complicated

  10. #10
    Service Manager 1,000+ Posts
    Lexmark check printer machine type 4062-01A with a code 931.01


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: Lexmark check printer machine type 4062-01A with a code 931.01

    30-45 minutes at most. It's not that hard. Make sure you have some side cutters (or flush cutters) and a spare small nylon zip tie (if you care to leave it how you found it).

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here