XM 7355 giving -1 error when scanning to email

[snyder007]

Hey all. Tried contacting lexmark on this, they were zero assistance. Client called in with scan to email issues. Rectified all but 1 machine. Xm7355 would cancel scan to emails off the bat and would not print a transmission log. Updated FW and now it prints the log and gives me error -1. Ive searched high and low and cannot locate what this error code means. Can anyone assist please?

[dalewb74]

are all the email server settings in the machine correct? if you leave something out that could be a cause. though i haven't seen the -1 before. what else does the -1 error say? it might not give the transmission log if it is turned off under the settings.

[mloudy]

This is the only thing I could find regarding a -1 error

Timeout or unable to make a TCP connection (port closed or blocked)
error -1 Connection Error

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