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  1. #1
    Field Supervisor 500+ Posts
    Lexmark CX922de Colors All Jacked up....


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    Lexmark CX922de Colors All Jacked up....

    Not even sure where to begin on this. Black and white works fine. Problem appears to be mainly cyan. (Pic Attached) The developers are all loaded correctly. I can make the copy lighter and darker but all look like this. Swapped the photoreceptors. Any idea's where to go from here would be very helpful Thanks so much !!!
    Attached Files Attached Files

  2. #2
    Service Manager 10,000+ Posts
    Lexmark CX922de Colors All Jacked up....

    Phil B.'s Avatar
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    Re: Lexmark CX922de Colors All Jacked up....

    Quote Originally Posted by Doug James View Post
    Not even sure where to begin on this. Black and white works fine. Problem appears to be mainly cyan. (Pic Attached) The developers are all loaded correctly. I can make the copy lighter and darker but all look like this. Swapped the photoreceptors. Any idea's where to go from here would be very helpful Thanks so much !!!
    Try color registration and calibration

    Sent from my SM-G960U using Tapatalk

  3. #3
    Master Of The Obvious 10,000+ Posts
    Lexmark CX922de Colors All Jacked up....

    blackcat4866's Avatar
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    Re: Lexmark CX922de Colors All Jacked up....

    I'd start with a new cyan developing unit/toner cartridge.

    The cyan parts of the image look composite black, like somebody dumped the waste toner bottle into the cyan toner cartridge.
    =^..^=
    Last edited by blackcat4866; 03-02-2021 at 01:16 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Field Supervisor 500+ Posts
    Lexmark CX922de Colors All Jacked up....


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    Re: Lexmark CX922de Colors All Jacked up....

    Appreciate you guys. I will give that a shot, Calibrating and Developer and toner. Going back Thursday and I will let ya know... I have also seen people put waste toner in toner cart. Seems like that type of issue. Again THANKS !!!

  5. #5
    Senior Tech 100+ Posts
    Lexmark CX922de Colors All Jacked up....

    techandtrader's Avatar
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    Re: Lexmark CX922de Colors All Jacked up....

    Wow On the small machines you can put the dev units in wrong and get this kind of result. Cx517. Dont get distracted!

  6. #6
    Field Supervisor 500+ Posts
    Lexmark CX922de Colors All Jacked up....


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    Re: Lexmark CX922de Colors All Jacked up....

    Turns out that when I took a closer look at the Cyan developer cartridge there was little developer in it. At $1200 ea customer decided to junk machine. Good since not sure what caused the problem.....

  7. #7
    Senior Tech 250+ Posts dalewb74's Avatar
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    Re: Lexmark CX922de Colors All Jacked up....

    they junked the copier? those are fairly new models. if you are a lexmark dealer i would even say most likely the parts are still under warranty. though purchase date is a factor. but i guess it's still the customers call, especially if it's not under a maintenance contract.

  8. #8
    Field Supervisor 500+ Posts
    Lexmark CX922de Colors All Jacked up....


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    Re: Lexmark CX922de Colors All Jacked up....

    Quote Originally Posted by dalewb74 View Post
    they junked the copier? those are fairly new models. if you are a lexmark dealer i would even say most likely the parts are still under warranty. though purchase date is a factor. but i guess it's still the customers call, especially if it's not under a maintenance contract.
    Just out of warranty. They were Oklahoma Military Dept....

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