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  1. #1
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    Lexmark cx820 error 179.82A

    Error 179.82A error trying to access the service mode to reinstall firmware but the "holding 3 and 6 procedure" isnt working the error message still shows.

    Any help greatly appreciated

  2. #2
    Master Of The Obvious 10,000+ Posts
    Lexmark cx820 error 179.82A

    blackcat4866's Avatar
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    Re: Lexmark cx820 error 179.82A

    So the machine always initializes to an error? If you can get the machine to come to "Ready" even briefly, you can upload firmware via USB stick like normal.

    Another possible approach I've used on the older Lexmarks: IF you can find an old version of firmware that loads via a USB cable/USB utility (and some did), you can load a usable version of firmware (however old), then upgrade it to a current version by the usual method. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: Lexmark cx820 error 179.82A

    Quote Originally Posted by blackcat4866 View Post
    So the machine always initializes to an error? If you can get the machine to come to "Ready" even briefly, you can upload firmware via USB stick like normal.

    Another possible approach I've used on the older Lexmarks: IF you can find an old version of firmware that loads via a USB cable/USB utility (and some did), you can load a usable version of firmware (however old), then upgrade it to a current version by the usual method. =^..^=
    Yes initialized to the error screen no luck in getting it to the ready screen... called lexmark and they recommend replacing the controller board.

  4. #4
    Master Of The Obvious 10,000+ Posts
    Lexmark cx820 error 179.82A

    blackcat4866's Avatar
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    Re: Lexmark cx820 error 179.82A

    That's the other option. I've replaced a few Lexmark controllers for firmware errors.

    Can you access the web page? Some Lexys will let you browse to firmware files via the webpage ... IF its accessible. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Re: Lexmark cx820 error 179.82A

    Hi,

    Have you tried booting the device into Invalid Engine Mode (Bootup with 3, 4 and 6 pressed in for 10 seconds)?
    The EWS will be available then, and you can get to the firmware flash option.

  6. #6
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    Re: Lexmark cx820 error 179.82A

    Is this not solved yet?

  7. #7
    Service Manager 10,000+ Posts
    Lexmark cx820 error 179.82A

    Phil B.'s Avatar
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    Re: Lexmark cx820 error 179.82A

    Quote Originally Posted by LKJUJYHSDR2342 View Post
    Is this not solved yet?
    Have you tried the several suggested?
    What have you tried?

    Sent from my SM-G960U using Tapatalk

  8. #8
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    Re: Lexmark cx820 error 179.82A

    Quote Originally Posted by Phil B. View Post
    Have you tried the several suggested?
    What have you tried?

    Sent from my SM-G960U using Tapatalk
    So I just figured out that the tech before me change the wrong part in the machine the error 179.82a is related to the Hvps fan (he changed the main fan 🤦🏽*♂️) so we are now ordering the correct part hopefully it fixes the issue.

    We also changed the controller board but that gave us some error a lexmark level 2 tech had to do a remote log in and used the restore tool to rewrite serial number and other info which was needed for the new controller board.

    Will keep you guess posted

  9. #9
    Senior Tech 100+ Posts mloudy's Avatar
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    Re: Lexmark cx820 error 179.82A

    There a way to boot up a Lexmark with a new board in it without "attaching" that board to the machine? That way if the new baord doen't resolve the problem you can then power it down and remove it to be used later in another machine.

    So when the tech tells you he already replaced the fan you obviously go to the next step which is checking the conectors and replacing the controller board. Hard to troubleshoot things when someone says they already replaced the part that would throw the error code. A $25 repair has now gone well over $1,000.00 if you bought the controller board.

  10. #10
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    Re: Lexmark cx820 error 179.82A

    Quote Originally Posted by mloudy View Post
    There a way to boot up a Lexmark with a new board in it without "attaching" that board to the machine? That way if the new baord doen't resolve the problem you can then power it down and remove it to be used later in another machine.

    So when the tech tells you he already replaced the fan you obviously go to the next step which is checking the conectors and replacing the controller board. Hard to troubleshoot things when someone says they already replaced the part that would throw the error code. A $25 repair has now gone well over $1,000.00 if you bought the controller board.
    That is exactly my situation right now.. also note I'm not the original tech that started the repair... i think if he had replaced the correct fan (hvps fan) I wouldn't be having this issue but I was told the hvps was replace which actually wasnt lol I ordered the fan so will keep you posted

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