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  1. #1
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    Unhappy 33.13N - How to clear non-lexmark supply/part message?

    http://support.lexmark.com/index?pag...N_US&locale=en

    After performing the above procedure this message started to appear on the bottom of the printer settings page:

    "The printer has detected a non-Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, realiability, of life of the printer and its imaging"

    0000948e-5eb1-4c5e-81dd-fd32ca4baccf.jpg

    Does anyone know how I can undo the process and remove this message from the printer settings page?

    Lexmark MX711
    Attached Images Attached Images

  2. #2
    Master Of The Obvious 10,000+ Posts
    33.13N - How to clear non-lexmark supply/part message?

    blackcat4866's Avatar
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    Re: 33.13N - How to clear non-lexmark supply/part message?

    Did you say what model MFP this is?

    So you want it to stop detecting non-OEM toner cartridges?
    Or do you want it to detect non-OEM toner cartridges but not display the data?

    I do not think that either of these choices are possible. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: 33.13N - How to clear non-lexmark supply/part message?

    Quote Originally Posted by blackcat4866 View Post
    Did you say what model MFP this is?
    Lexmark MX711

    Quote Originally Posted by blackcat4866 View Post
    So you want it to stop detecting non-OEM toner cartridges?
    Or do you want it to detect non-OEM toner cartridges but not display the data?
    I want to undo what I did, I want to clear the "non-Lexmark supply" message at the bottom of the MFP settings pages at any cost!

  4. #4
    Service Manager 1,000+ Posts
    33.13N - How to clear non-lexmark supply/part message?


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    Re: 33.13N - How to clear non-lexmark supply/part message?

    Why do you care? It's there to prevent warranty claims for problems created by 3rd party junk. Is that what you're up to?

  5. #5
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    Re: 33.13N - How to clear non-lexmark supply/part message?

    Quote Originally Posted by JR2ALTA View Post
    Why do you care? It's there to prevent warranty claims for problems created by 3rd party junk. Is that what you're up to?
    I want to remove the message so the printer will go back to accepting only genuine parts and supplies.

  6. #6
    Field Supervisor 500+ Posts mloudy's Avatar
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    Re: 33.13N - How to clear non-lexmark supply/part message?

    "After performing the above procedure..."

    What procedure did you perform? Maybe I'm missing it but the only thing "above" is a link.

    Is this a result of a firmware update that you did?

  7. #7
    Service Manager 1,000+ Posts
    33.13N - How to clear non-lexmark supply/part message?


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    Re: 33.13N - How to clear non-lexmark supply/part message?

    Quote Originally Posted by expressbrasil View Post
    I want to remove the message so the printer will go back to accepting only genuine parts and supplies.
    My apologies, we get a lot of screwballs on this site.

  8. #8
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    Re: 33.13N - How to clear non-lexmark supply/part message?

    Quote Originally Posted by mloudy View Post
    "After performing the above procedure..."

    What procedure did you perform? Maybe I'm missing it but the only thing "above" is a link.
    The procedures I performed because of the 33.13N error are described in the link.



    Quote Originally Posted by mloudy View Post
    Is this a result of a firmware update that you did?
    This error happened on a machine I bought, which apparently had a non-lexmark fuser unit.

  9. #9
    Field Supervisor 500+ Posts
    33.13N - How to clear non-lexmark supply/part message?

    dalewb74's Avatar
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    Re: 33.13N - How to clear non-lexmark supply/part message?

    i agree with blackcat on this one. lexmark did this for their warranty stuff...

  10. #10
    Senior Tech 250+ Posts Drivee's Avatar
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    Re: 33.13N - How to clear non-lexmark supply/part message?

    Best way is to use some old firmware. Let say LW51 or similar. Don't take anything higher than LW70

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