This is very stupid action I mean to turn off CE mode password. What a lazy techs you work with. Without CE password you cannot use Remote panel for...
Paper size in general(ADF use) is determined by variable guide(main scan) plus two length optrons(sub scan). First need to be calibrated and optrons...
If the machine is setup to receive only Hold jobs or Private/Hold jobs you will get a similar issue as you described. Look into Top Access in Printer...