I would try to flash firmware first. Second thing would be to disconnect the HDD and see if it starts. Can also try to do a trouble reset by holding...
I needed a finisher to swap out for a customers and the only one I have was flashed by mistake with FS536 firmware about a year ago. It has a note on...
I know the OEM's keep lowering the fuser temp & melting point of toner to save energy but I hope these big chunks of toner isn't happening because of...
What is the drum life? Usually when machine throws the C255x codes it's because an overlife drum caused the developer to dump. So when this happens I...
I just updated F/W on this off lease machine today (see before & after attached pics). This is 10th off lease "8" series that I've update this month...
Also something else came to mind, since you have 3 machines doing same thing if not the driver I would check and make sure sleep mode is off. I know...
From what I read (quickly) I didn't see anything specifically for "office equipment". I took it more for home appliances, etc.
Like the other poster...
Agree, one of the hardest things is "interviewing" the customer trying to get to the truth. I know there has to be more to this story but I couldn't...
Been getting a lot of weird issues lately. Customer sent me the attached pic. I loaded up the truck with drums, dev units, fuser & trans belt. When I...
The brown box with white labels are the toners I was talking about being genuine (See attached). Nothing suspicious about it. These are directly from...
I have found any of the models that use IF fusing run very hot. Going back to the C654, etc all run extremly hot. When end user asks me about this I...
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