I hope you have an old PC laying around with Windows XP or Vista 32-bit on it. Windows 7 32-bit might work also, but anything newer and that software...
I've updated my original post to bit a bit clearer, but the gist of it is:
Go into service mode as you normally would. When the password screen pops...
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...