Never installed KM 5020i but brand new Brother originals don't ask for Time zone for sure, time is set via Initial Setup. Should Factory reset don't...
Was anything done to the device before the failure (supply change, part change...) or did it just wake up one day and do this? (Sorry, just trying to...
I think nothing dramatic in short term. After fiasco with toner shortage/outage KM is shaken and forced to release a "new" 1i models. The future will...