when customer scans a PDF to computer, image is blurred on screen : when it is printed, the image has background (it looks like shading of all the letters) directly behind the image, but the non-image areas are clean...we set the machine to scan full color and increased the DPI to 300 X 300...that improved it for about a month...now the problem has returned...when copying, no image problem whatsoever... can anyone offer any insight as to what might be going on?
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