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  1. #1
    Senior Tech 100+ Posts
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    Exclamation C550 and FK502 fax kit

    Hi,

    I have installed 2 c550 machines plus fax option into one customer.

    both machines will fax out but will not receive.

    i have checked all my settings (marketing area etc) and reloaded firmware plus init the fax kit but the problem remains.

    anyone had this before?? god i hope so :=(


  2. #2
    Trusted Tech 50+ Posts
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    dumb question, but are you sure of the phone number for the lines? Have you tried a regular phone in the line to see if it answers.

  3. #3
    Service Manager 1,000+ Posts
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    You can fax out on an active phone line at any time, but to receive you must have the correct number on the correct line. Good Luck!

  4. #4
    Senior Tech 100+ Posts
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    telephone lines for the faxes are ok, we tested with handset and could make and receive a call. also forgot to mention that these lines have had two Ricoh MFP's on before.

    cheers

  5. #5
    Technician jeroen2005's Avatar
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    Quote Originally Posted by lanierboy View Post
    Hi,

    I have installed 2 c550 machines plus fax option into one customer.

    both machines will fax out but will not receive.

    i have checked all my settings (marketing area etc) and reloaded firmware plus init the fax kit but the problem remains.

    anyone had this before?? god i hope so :=(

    Did you use the installation manual to complete installation?

  6. #6
    Field Supervisor 500+ Posts kingarthur's Avatar
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    we have had this problem many times, it has nearly always been due to the fax leads supplied with the kits. we have tried leads from different manufacturers, i.e muratec & it has solved the problem.

  7. #7
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    check the phone numbers, check the phone jacks and make sure they are wired correctly. If they are reversed then the machines will not always pick up.
    And Star Trek was just a tv show...yeah right!

  8. #8
    Senior Tech 100+ Posts
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    bloody users

    sorry to waste anybodys time but we found the problem,

    the user had in thier bid to "help" diagnose the problem changed the marketing target for the fax to the wrong setting.

    re did the instal and now working.

    i wish we could shot end users!!

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