Thanks Thanks:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Junior Member
    Join Date
    Mar 2018
    Location
    Surrey
    Posts
    1
    Rep Power
    0

    Hp laserjet p3015 13.01.00 error

    Replaced the pickup roller and separation pad for tray 2 last week. My customer called to complain paper jam problem was still there and said the printer was making squeaking noise from the back. Went to the customer and checked the printer. Inspected the tray 2 solenoid. The metal plate and the foam were not sticky. Tested print 50 sheets and couldn't duplicate the problem. The noise was there but not loud. I suspected it was from the fuser assembly ( i have lubricated the paper exit assembly). The fuser was replaced in may using refurbished parts. I am going to order a new paper registration assembly and fuser assembly and install them. Hope it will fix the 13.01.00 paper jam problem. The page count of this printer is about 415k. Event log shows the printer gets average 6 or 7 jams a day in this week. Am i in the right direction? Thanks.

  2. #2
    Senior Tech 100+ Posts 1stcavvet's Avatar
    Join Date
    Apr 2015
    Location
    Sterling Heights, Michigan
    Posts
    208
    Rep Power
    12

    Re: Hp laserjet p3015 13.01.00 error

    be sure to put some silocone grease on the rollers in the rear door and check the motion of the paper in the cassette is not rubbing as you feel the rising motion of the paper GOOD LUCK

  3. #3
    Retired 5,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    9,717
    Rep Power
    213

    Re: Hp laserjet p3015 13.01.00 error


  4. #4
    Senior Tech 100+ Posts
    Join Date
    Aug 2008
    Location
    Seattle
    Posts
    118
    Rep Power
    24

    Re: Hp laserjet p3015 13.01.00 error

    Quote Originally Posted by zilins View Post
    Replaced the pickup roller and separation pad for tray 2 last week. My customer called to complain paper jam problem was still there and said the printer was making squeaking noise from the back. Went to the customer and checked the printer. Inspected the tray 2 solenoid. The metal plate and the foam were not sticky. Tested print 50 sheets and couldn't duplicate the problem. The noise was there but not loud. I suspected it was from the fuser assembly ( i have lubricated the paper exit assembly). The fuser was replaced in may using refurbished parts. I am going to order a new paper registration assembly and fuser assembly and install them. Hope it will fix the 13.01.00 paper jam problem. The page count of this printer is about 415k. Event log shows the printer gets average 6 or 7 jams a day in this week. Am i in the right direction? Thanks.
    I'm having to work on the same model with a 13.01.00 jam problem.

    Another technician worked on it, took it all apart and now there is a 59.30 no fuser rotation code.

    Do you know what fixed the jamming problem?

  5. #5
    Field Supervisor 500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    999
    Rep Power
    50

    Re: Hp laserjet p3015 13.01.00 error

    Quote Originally Posted by nathicana View Post
    I'm having to work on the same model with a 13.01.00 jam problem.

    Another technician worked on it, took it all apart and now there is a 59.30 no fuser rotation code.

    Do you know what fixed the jamming problem?
    This is wrong forum and I'm sure experienced tech like you know it.
    Post proper thread in HP subforums and Kiran, Lance and other HP pro techs will gladly help.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here