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  1. #1
    Trusted Tech 50+ Posts
    Newbie - About me

    M94's Avatar
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    Newbie - About me

    Hello all, I am a new print tech in Soldotna Alaska. I'm being dropped into this with no prior experience in printers whatsoever. I do have 6+ years of home user\small business general IT. My employer's intention is to focus on service contracts for Kyocera TASKalfa series printers primarily so the month worth of online classes have been on Kyocera's learning center. That said our partner has various brands and locally I believe I will be servicing some of their smaller HP machines, currently waiting on registration for HP courses. I also had a week of hands on with our partner company to get a little field experience. That being said I'm stepping into this as green as can be and right now I'm in a state of limbo while our partner authorizes me to work on their contracts locally and my employer gets some printers\contracts sold. So until that stuff gets rolling I am just trying to sponge any information I can and get tied into any resources I can get my hands on, which led me here.

    That's a little about me, so I guess I'll top this off with a question. I have completed some coursework on Kyocera NetAdmin\NetViewer\Device Manager\Fleet Services and I find myself having some trouble differentiating them all. It looks to me like they mostly cover the same groundwork and as far as I can tell the main difference is that some are cloud\not cloud and that some are for local administration vs truly remote administration (IE monitoring all contracted machines at various local businesses). It looks like KFS is the grand daddy of these with the most complete feature set, however it also looks like you need to be a dealer for access which we aren't yet. So with all of that said, will one of the other programs work off site without needing KFS or am I missing something entirely?

    Thank you all for your time, I'm excited to join the community and look forward to learning and growing as a technician through you. If you have any questions about me, my position, or anything else feel free to ask.

  2. #2
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
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    Central Kansas
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    Re: Newbie - About me

    Welcome to the forum!! Sounds like you'll fit right in here.



    I really can't believe nobody responded to this post after 3 whole weeks and 78 views. I would have responded earlier but we've been swamped for weeks and I've gotten WAY behind on CTN (today is the first day I've been caught up here in about 6 weeks).
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

  3. #3
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Newbie - About me

    Welcome!
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #4
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Newbie - About me

    Glad to have you join us.

  5. #5
    Service Manager 5,000+ Posts
    Newbie - About me

    Phil B.'s Avatar
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    Jul 2016
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    Raleigh NC
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    Re: Newbie - About me

    Welcome

  6. #6
    Copier Technician 500+ Posts
    Newbie - About me

    mga's Avatar
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    Re: Newbie - About me

    Hello

  7. #7
    Service Manager 5,000+ Posts
    Newbie - About me

    Phil B.'s Avatar
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    Raleigh NC
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    Re: Newbie - About me

    Why is it that we never see the " Three Amigo's " welcome newbie's to CTN? Do they feel that new users aren't worth their time to say

    "WELCOME" ?

  8. #8
    Service Manager 1,000+ Posts bob marley's Avatar
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    Re: Newbie - About me

    Welcome
    Live for yourself and you will live in vain. Live for others, and you will live again

  9. #9
    Trusted Tech 50+ Posts
    Newbie - About me

    M94's Avatar
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    Soldotna
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    Thumbs up Re: Newbie - About me

    Haha wow guys appreciate the love, a little odd to watch this post blow up now though. That's all right, better late than never and I look forward to collaborating with you all!

  10. #10
    Field Supervisor 500+ Posts
    Newbie - About me

    BillyCarpenter's Avatar
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    Long Beach, Mississippi
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    Re: Newbie - About me

    Welcome aboard. I mainly work with the Kyocera TaskAlfa series. I'm not an authorized dealer but do have many years of experience and am factory trained on many Sharp and Kyocera machines - the older ones. It's taken me a solid year to become proficient on these machines. It's tough when you don't have access to factory training or access to all the information and everything that goes with it. I would suggest you learn the basics first. Without a solid foundation, the roof will collapse...so to speak.

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