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Thread: Hart

  1. #1
    Senior Tech 100+ Posts Hart's Avatar
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    Feb 2024
    Boulevard Périphérique
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    French technician for 10+ years, I've been lurking this forum for a while and decide to create an account to answer some questions because why not.
    My experience so far :

    Sharp : my main brand, 10+ years of experience with them, after hating them I've started to kinda like their products when I compare them with what I can find in the field (really Canon ???).
    HP PageWide : hate everything about them, training was trash, they discontinued their PageWide, we've swapped to Epson.
    Epson : our InkJet alternatives at the moment with their WF-C879R and AM-C, maybe the Enterprise lineup for teachers' room soon (training next week).
    Canon : we have less than 10 units currently, so far I hate their user interface, service mode, and the whole package in general (I really don't see the famous better quality), but my boss doesn't want to send me to training (because "It's a waste of time") so ...

    We're looking at a second A3 laser brand, any recommendations ?

    Sharp : C301W are too fragile for our dumb customers that don't take good care of them, fuser especially, no problem so far with C303W/C304W, but too expensive for some customers.
    Brother : rock solid but user interface is trash, after Covid shortage we had to replace them with Lexmark, then Epson. No training, I have almost no technical experience on them since they never fail...
    Lexmark : metal outside but plastic inside, too fragile, sadly Sharp will continue with the Luna lineup, we try to avoid selling them.
    Epson : WF-C579R only, I'm shocked that I had to replace the whole ADF for an improvement on a small plastic piece ...

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    May 2007
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    Re: Hart

    Hi, Welcome to the forum.
    Nice write up
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Retired 10,000+ Posts

    slimslob's Avatar
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    May 2013
    Bakersfield, CA
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    Re: Hart

    Glad yo have you join us.

  4. #4
    Service Manager 10,000+ Posts

    Phil B.'s Avatar
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    Jul 2016
    Raleigh NC
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    Re: Hart

    Again good write up.

    Sent from my SM-G990U using Tapatalk

  5. #5
    Master Of The Obvious 10,000+ Posts

    blackcat4866's Avatar
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    Jul 2007
    Lapeer, Michigan
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    Re: Hart

    Welcome! =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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