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  1. #1
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    Question Xerox workforce PE16 printer crash momentarily

    Hi every body, I have Xerox workforce Xerox workforce which is frozen once it need to change anything in its memory
    For example, if I …
    -add new phone number into its phonebook
    -each time it tries to increment “print count” or “print jam count” after a printing task
    -if I change its country to a new one
    it will be saved but frozen and crashed and need to be restarted to come back to its normal state.
    base on this symptom, I guess it’s a problem related to its PBA
    here is its PCB board:
    Dropbox - Screenshot 2020-06-26 19.56.32.png - Simplify your life

    I updated its firmware completely which did not affect any change, here is the results:
    Dropbox - Screenshot 2020-06-21 13.19.32.png - Simplify your life
    Dropbox - Screenshot 2020-06-21 12.36.33.png - Simplify your life
    I recorded 2 minutes’ video which shows 2 symptoms of this problem clearly: printer acting up continuously - YouTube
    I need your online troubleshooting to diagnose the problem remotely, let me know if you could help me in troubleshooting.
    This printer is more than 10 years old, but before it starts acting up, it works like a charm, therefore I just want to think about buying a new printer if bringing it back to life has no worth. Therefore, plz do your best to troubleshoot the problem based on the above symptoms.
    I'm in a rush and need your help urgently.

  2. #2
    Service Manager 10,000+ Posts
    Xerox workforce PE16 printer crash momentarily

    Phil B.'s Avatar
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    Re: Xerox workforce PE16 printer crash momentarily

    Quote Originally Posted by imahdio View Post
    Hi every body, I have Xerox workforce Xerox workforce which is frozen once it need to change anything in its memory
    For example, if I …
    -add new phone number into its phonebook
    -each time it tries to increment “print count” or “print jam count” after a printing task
    -if I change its country to a new one
    it will be saved but frozen and crashed and need to be restarted to come back to its normal state.
    base on this symptom, I guess it’s a problem related to its PBA
    here is its PCB board:
    Dropbox - Screenshot 2020-06-26 19.56.32.png - Simplify your life

    I updated its firmware completely which did not affect any change, here is the results:
    Dropbox - Screenshot 2020-06-21 13.19.32.png - Simplify your life
    Dropbox - Screenshot 2020-06-21 12.36.33.png - Simplify your life
    I recorded 2 minutes’ video which shows 2 symptoms of this problem clearly: printer acting up continuously - YouTube
    I need your online troubleshooting to diagnose the problem remotely, let me know if you could help me in troubleshooting.
    This printer is more than 10 years old, but before it starts acting up, it works like a charm, therefore I just want to think about buying a new printer if bringing it back to life has no worth. Therefore, plz do your best to troubleshoot the problem based on the above symptoms.
    I'm in a rush and need your help urgently.

    with a unit that old it will be difficult to find parts for it.

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