The customer say that when a print job is sent to this printer they will wait several minutes until the print job is printed (occasionally). The job will be sent and the printer will start running and nothing happens. A firmware update was done and I replaced the black drum thinking it may be a calibration issue. The error log has several "receiving data timeout" error 519 in the life of the machine (8 or 9). Customer states that it happens randomly and when no specific file type is printed. It is a large company and this problem does not occur on any other printers. Any help will sure be appreciated !!! Thanks
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