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  1. #1
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    oki es3640 incompatible toner error

    Hello. I made a server reset of this printer and now it starts ok. The problem now is an error message 615, 616, 617 ,618 "imcompatible toner". I didn't changed the toners and they are originals. I tried to change the black one for another original and the problem is the same. I tried to change the okiuser options between oda, oel.... and disabling the toner sensor and the problem remains... Can anybody help with this?
    Thanks

  2. #2
    Senior Tech 100+ Posts
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    Re: oki es3640 incompatible toner error

    Oki Doc #3758.You need to install a software patch.Sorry I don't have .We don't have anymore of those models.You should be able to get from Oki.

  3. #3
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    Re: oki es3640 incompatible toner error

    Quote Originally Posted by richs View Post
    Oki Doc #3758.You need to install a software patch.Sorry I don't have .We don't have anymore of those models.You should be able to get from Oki.
    Do you mean a kind of firmware update?
    Can i get from oki web or i have to contact with them...?
    thanks

  4. #4
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    Re: oki es3640 incompatible toner error

    You will need to contact them.It is just a small patch that needs to be installed.

  5. #5
    Service Manager 10,000+ Posts
    oki es3640 incompatible toner error

    Phil B.'s Avatar
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    Re: oki es3640 incompatible toner error

    Quote Originally Posted by centrodeformacionjavea View Post
    Do you mean a kind of firmware update?
    Can i get from oki web or i have to contact with them...?
    thanks
    do you have access to the OKI tech site?

  6. #6
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    Re: oki es3640 incompatible toner error

    Quote Originally Posted by Phil B. View Post
    do you have access to the OKI tech site?
    No... I never heard about it... it's a special web for technicians?

  7. #7
    Service Manager 10,000+ Posts
    oki es3640 incompatible toner error

    Phil B.'s Avatar
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    Re: oki es3640 incompatible toner error

    Quote Originally Posted by centrodeformacionjavea View Post
    No... I never heard about it... it's a special web for technicians?yes
    but only for certified OKI techs from ASP's

  8. #8
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    Re: oki es3640 incompatible toner error

    Quote Originally Posted by Phil B. View Post
    but only for certified OKI techs from ASP's
    ok thanks. i'll ask for the patch to the shop i bought the machine

    Thanks!

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