Lexmark XC9235 / XC9245 Drum Reset

[Phil B.]

I went to a XC9235 customer said machine was calling for the drum, but when I arrived no massage was on the display.

The supplies page shows the K photoconductor had an install date of the 3rd of March but so did all the other parts!? (see attached) i'm a bit confused.

Attachment 45263

the person did a reset on all parts.. happens quite often with someone that isn't aware of what they are doing.

[copier tech]

the person did a reset on all parts.. happens quite often with someone that isn't aware of what they are doing.

Ah ok, so by doing that they wont get a prompt on screen “photoconductor end of life” etc?

[tsbservice]

Ah ok, so by doing that they wont get a prompt on screen “photoconductor end of life” etc?

If they reset counters, Yes the machine will not recognize parts as overlife and consequently no messages or whatsoever.

[Phil B.]

Ah ok, so by doing that they wont get a prompt on screen “photo conductor end of life” etc?

correct.

problem is.. it won't give life messages until that counter clocks over life. By then they will be bitching about jams..PQ.. other problems. Then they will complain that 'that repair is beyond our budget'.

[copier tech]

correct.

problem is.. it won't give life messages until that counter clocks over life. By then they will be bitching about jams..PQ.. other problems. Then they will complain that 'that repair is beyond our budget'.

Wrong, these are like the Konica Minolta drums they go twice over life without any copy quality issues. And they definitely wont cause jamming as you suggested

[tsbservice]

So, you are not worried about replacing drum/s over life? But just for a message?

[Phil B.]

Wrong, these are like the Konica Minolta drums they go twice over life without any copy quality issues. And they definitely wont cause jamming as you suggested

Jamming will come from worn feeds that are also pm parts. What about drum gearing? That will surely cause issues, jamming also.
Does the dev unit last 2 times also?
I don't condone trying to double life of parts. But if you keep it clean, most times you could get more out of it.


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[copier tech]

Jamming will come from worn feeds that are also pm parts. What about drum gearing? That will surely cause issues, jamming also.
Does the dev unit last 2 times also?
I don't condone trying to double life of parts. But if you keep it clean, most times you could get more out of it.


Sent from my SM-G960U using Tapatalk

Let me explain. We PM our machines regularly checking print quality & parts life replacing feed rollers every visit.

A week later customer calls up saying machine is calling for a drum when we know the print quality is 100% perfect this is a waste. I run a “green” company we don’t want to add to land fill.