We have installed 3 new Savin IM C300F and all three the copies and prints are light and grainy. At first we thought is was a paper issue because when we ran the copy back through the machine again the image was nice and dark. I brought a fresh ream of our higher quality paper from our office to try and it had the same issue very light and grainy. We replaced that machine with another IM C300F and it is doing the same thing. The machines are not in a high humidity or damp environment, there is no curl in the paper at all. I talked to Savin tech services and we tried running the machines at a thicker paper setting and tried adjusting the transfer voltage and it had no effect. They really could not help me with a solution. Today we installed another one of these machines at a different location and within 3 hours the customer had called and said the machine was printing light. Has anyone else had any issues with these new Savin IM C300F printing and coping light?
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