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  1. #1
    Service Manager 1,000+ Posts
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    HP M608 will not fuse toner

    I have a M608 that was calling for a fuser maint kit. We received one that would not heat up, so ordered a replacement. This one will heat up, but will not fuse toner to paper. Image looks pristine, but toner rubs off with finger. We are all KM techs thrown into HP repairs with limited access to manuals and TS guides..Our printer support group has no clue and says get dc power supple and main board.."that might work"..any ideas from actual HP folks? TIA, E

  2. #2
    Service Manager 1,000+ Posts
    HP M608 will not fuse toner

    GIUBOSS's Avatar
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    Re: HP M608 will not fuse toner

    Quote Originally Posted by emujo2 View Post
    I have a M608 that was calling for a fuser maint kit. We received one that would not heat up, so ordered a replacement. This one will heat up, but will not fuse toner to paper. Image looks pristine, but toner rubs off with finger. We are all KM techs thrown into HP repairs with limited access to manuals and TS guides..Our printer support group has no clue and says get dc power supple and main board.."that might work"..any ideas from actual HP folks? TIA, E
    OEM kit or refurbished? you took a look at the paper settings. Firmware update?

  3. #3
    Master Of The Obvious 10,000+ Posts
    HP M608 will not fuse toner

    blackcat4866's Avatar
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    Re: HP M608 will not fuse toner

    Is pressure being applied to the fuser rollers? Any special media? What media settings are you currently using? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Senior Tech 250+ Posts DRichard's Avatar
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    Re: HP M608 will not fuse toner

    Quote Originally Posted by emujo2 View Post
    I have a M608 that was calling for a fuser maint kit. We received one that would not heat up, so ordered a replacement. This one will heat up, but will not fuse toner to paper. Image looks pristine, but toner rubs off with finger. We are all KM techs thrown into HP repairs with limited access to manuals and TS guides..Our printer support group has no clue and says get dc power supple and main board.."that might work"..any ideas from actual HP folks? TIA, E
    From the manual...

    1. Reprint the document.
    2. Check the paper type in the paper
    tray and adjust the printer settings to
    match. If necessary, select a heavier
    paper type.
    3. Enterprise models only: From the
    printer control panel, go to the Edgeto-
    Edge menu and then select
    Normal. Reprint the document.
    4. Enterprise models only: From the
    printer control panel, select Auto
    Include Margins and then reprint the
    document.
    5. If the problem persists, go to
    support.hp.com.

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