Hi! I have a Plotwave 500 that has been throwing the same error code for two months. The code is 5102. The company we pay for maintaining the machine has come out repeatedly, and they have replaced the developer (three times), replaced the toner hopper and related tubes, replaced what they referred to as "the brain", replaced the fusing unit, and come out repeatedly to clean out the machine. Nothing seems to help, and they are implying that either we have used non-OEM toner and permanently damaged the machine (we have never put non-OEM toner in the machine) or that the machine is a lemon and simply cannot be fixed. I suspect something else is going wrong.
One symptom - on the right hand side inside the paper drawer, there is frequently an accumulation of what appears to be developer.
Has anyone encountered a similar issue? If so, what did you do to resolve it? I am aware that the 5102 error is developer-related, but given the long time and repeated repairs, we think that error is the result of something else going wrong in the machine that ultimately leads to a developer issue. Please help! We are losing customers due to machine down time
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