Quality Lexmark XC9235

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  • avecosat
    Trusted Tech

    250+ Posts
    • Jun 2012
    • 304
    #1

    Quality Lexmark XC9235

    Hello, I have a Lexmark XC9235 that the print quality is very weak. I have tried the KM C258 driver, it is the same model and the quality improves a lot, but it gives problems. I have seen that the KM driver works at 600dpi and the Lexmark driver at 1200dpi .


    Does anyone know how to improve the quality of the Lexmark driver?


    Thank you
    Tags: 600dpi, driver, lexmark, quality, xc9235
    • subaro
      Service Manager

      1,000+ Posts
      • Oct 2010
      • 1274
      #2
      Re: Quality Lexmark XC9235

      from the machine menu go to the print menu , then quality and select colour adjust. run this feature and you will be surprise of the result. first print a demo page from the report section and after the colour adjust print the demo page again.
      Let us know your result.
      THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

        Comment

        • avecosat
          Trusted Tech

          250+ Posts
          • Jun 2012
          • 304
          #3
          Re: Quality Lexmark XC9235

          I have not had changes after the adjustment, only when I use the KM or HP driver I observe great changes.


          Thanks for the help

            Comment

            • subaro
              Service Manager

              1,000+ Posts
              • Oct 2010
              • 1274
              #4
              Re: Quality Lexmark XC9235

              Originally posted by avecosat
              I have not had changes after the adjustment, only when I use the KM or HP driver I observe great changes.


              Thanks for the help
              First you have to check the print quality from the machine internal print engine quality test. If the print quality there are good, then the problem is with the driver . You may have to uninstall it from the win10 registry level and then reinstall. Download the lexmark Universal print driver and install it.

              Are you sure the colour settings of the machine is set near to its default. If all fails, do a factory restore.
              THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                Comment

                • avecosat
                  Trusted Tech

                  250+ Posts
                  • Jun 2012
                  • 304
                  #5
                  Re: Quality Lexmark XC9235

                  It is an architecture studio and when they print plans the lines and letters are almost imperceptible and the colors are very poor. The tests have an acceptable quality. When you print with the KM or HP driver, the quality is perfect but it gives other logical problems because it is not their driver. I have tried with different Lexmark drivers and I have not been able to change the quality

                  I'm a KM technician and now I'm starting to work with lexmark and I don't know much about technical menus or settings

                    Comment

                    • subaro
                      Service Manager

                      1,000+ Posts
                      • Oct 2010
                      • 1274
                      #6
                      Re: Quality Lexmark XC9235

                      Originally posted by avecosat
                      It is an architecture studio and when they print plans the lines and letters are almost imperceptible and the colors are very poor. The tests have an acceptable quality. When you print with the KM or HP driver, the quality is perfect but it gives other logical problems because it is not their driver. I have tried with different Lexmark drivers and I have not been able to change the quality

                      I'm a KM technician and now I'm starting to work with lexmark and I don't know much about technical menus or settings
                      It seems then, the lexmark driver has a problem or the the customer computer setup of files has problems. Put a good known pdf file in a usb and print from it, both a file from your storage and the customer. Then check the results. If it prints good, then the problem is definitely from the customer computer and its settings or the lexmark driver is corrupted.

                      You can install the lexmark driver in your laptop and see the results. You have to think and try different situations to narrow down where the issue lies, then you can remedy.
                      As I said, if you think the machine it the problem, do a factory rest. you can do it from the web server.
                      THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                        Comment

                        • subaro
                          Service Manager

                          1,000+ Posts
                          • Oct 2010
                          • 1274
                          #7
                          Re: Quality Lexmark XC9235

                          Originally posted by avecosat
                          It is an architecture studio and when they print plans the lines and letters are almost imperceptible and the colors are very poor. The tests have an acceptable quality. When you print with the KM or HP driver, the quality is perfect but it gives other logical problems because it is not their driver. I have tried with different Lexmark drivers and I have not been able to change the quality

                          I'm a KM technician and now I'm starting to work with lexmark and I don't know much about technical menus or settings
                          Usually with lexmark colour adjust feature, it restores the colour perfectly. Many techs replace drum/dev ect. when the colour fades with the lexmark colour machines . This usually fixed every colour fade issue with the newer lexmark. I have even seen this new out of the box many times. This is the first thing to be run when troubleshooting lexmark colour machines, and must be run after delivery to the customer. It will save a lot of service calls and headaches. Just a tip

                          I think the feature is the colour calibration, but lexmark does not label it such, but techs should always run it when they service the machines.
                          THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                            Comment

                            • avecosat
                              Trusted Tech

                              250+ Posts
                              • Jun 2012
                              • 304
                              #8
                              Re: Quality Lexmark XC9235

                              First of all thanks for the help, the equipment is new, barely a couple of thousand copies and as I told you with the KM and HP drivers the quality is good, I tried on my laptop and the results are the same as on the client and the print test have good quality is only with plans and templates.

                                Comment

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