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  1. #1
    crazyookie
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    Bizhub C550 freezes computer

    I have a Bizhub C550 color copier. We are running windows XP and whenever we print from powerpoint, it freezes our computers? Anyone have a fix for that?

    Thanks! Lisa

  2. #2
    Trusted Tech 50+ Posts twinax's Avatar
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    Hi,

    Could you print from another MS pack office like Word ? (try to paste one page of your PPT into word and print it)

    Do you have an image as a background into your power point?

    Try to print only one page , if that's printing, I think that the power point is too heavy (long time to spool, and RIP) too much image and details (wordart, photo...)

    regards,
    Remember Murphy's Law.

  3. #3
    crazyookie
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    Thanks, I will give it a try!

  4. #4
    field service supervisor 100+ Posts mikeena's Avatar
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    what you might also try to do is only print part of the powerpoint. not the whole thing. like one slide that way you can pin point if it is powerpoint. i would say most likely there is a setting causing this issue to happen on the computer and not the 550.

  5. #5
    Conservative in Exile 250+ Posts laserman06's Avatar
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    Check to make sure that "Popup Authentication Dialog when printing" box is checked under the Settings tab in the driver Properties. Let me know if this works for you.

    Blessings,

    Rob
    The family that prays together, stays together!
    Smile God created you and He doesn't make mistakes!

    Relax, God IS in control!

    Be still and know that I am God
    Ps 46:10

  6. #6
    Senior Tech 100+ Posts Haroldbfix's Avatar
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    Try printing from another computer?
    How about using a different driver.

  7. #7
    Gimp 500+ Posts JSC's Avatar
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    Quote Originally Posted by crazyookie View Post
    I have a Bizhub C550 color copier. We are running windows XP and whenever we print from powerpoint, it freezes our computers? Anyone have a fix for that?

    Thanks! Lisa
    Update the firmware to v88, its a known fault

  8. #8
    Senior Tech 100+ Posts Haroldbfix's Avatar
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    Quote Originally Posted by JSC View Post
    Update the firmware to v88, its a known fault
    JSC is correct the latest firmware reolves this issue. I just saw this fix while looking for a fix for a different problem.

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