I am fritten anal about paper and more so how the customer stores and loads it. I always tell the customer, "I don't care what kind of paper you buy as long as the copier seems agreeable to it and you continue running the same paper through the life of the machine". I generally inform customers that there are different feed systems some like one paper better than others, the trick is finding the paper and sticking with it.
Back to the poll. What percentage of your repairs do you feel are a direct or indirect result of the paper itself, customer incorrectly loading it, or customer not storing it properly? For example: things like a scratched drum because of bent corners making a paper jam, misfeeds, removing paper scraps from sensors, etc
I would guess my calls are 75% or more because of this.
A. Below 25%
B. 25% to 40%
C. 41% to 55%
D. 56% to 70%
E. 71% to 85%
F. Over 85%
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