Our company has a fully trained I.T. person assigned to each branch. We have four branches. They will do the setup and network install for free as part of the initial sales agreement. After that, we are supposed to charge $145.00 per hour to fix network issues. We make it clear that we are not a network repair company, and network issues are not covered under the copier service agreement. I feel that if we are going to charge a customer for such issues, that they should get someone who is trained. I am not Network trained. So I generally will send someone else. I understand Networking, and can do minor troubleshooting. I have to do something like that over and over again before I can really get good at it. Last December we installed 87 new machines at one account. All had to be setup with new drivers and with Scan to Email. The drivers were not a problem, but I could not remember all the settings I needed for Scan to Email. Our man gave them to me. After that, I completed all of them with no problem. I have not done one since, and for the life of me I can not remember what all I need to set them up again.
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