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  1. #11
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    😆
    This thread is more funny than Joke one.
    Subscribing for the times when my memory serves me back.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  2. #12
    Field Supervisor 500+ Posts roho's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    Canon CLCs had a transfer drum, and used static to adhere the page to it while transfer was happening. A jam occurred and the key op thought the page was stuck to the drum. When she finally removed it, she sprayed anti static spray that a person would use for clothes. I shouldn't complain too much as she explained this to me right after I discovered no static and was considering a HVT.

  3. #13
    former propeller tester 250+ Posts
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    Re: C.I.P.'s (Customer Induced Problems)

    Quote Originally Posted by rbwright View Post
    had a print shop place a service call for a mis-spelled word on every copy
    haaa, I was shown a bin full of rejects because of a typo !!!! darn machine
    Last edited by BLADE; 12-21-2018 at 06:40 AM.

  4. #14
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    Re transparencies....

    I've removed a few OHT/Celcast transparencies from fuser units over the years.
    Had one or two customers insist on running plain sheets of clear plastic through their copier.
    Some plastics peal off the fuser rollers,while some plastic requires the entire fuser unit to be rebuilt/replaced.
    What if we could count the stars... , what number would you stop at...?"
    [Exchange manual acquisitions, PM's CTN members only. ]
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  5. #15
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    Quote Originally Posted by roho View Post
    Canon CLCs had a transfer drum, and used static to adhere the page to it while transfer was happening. A jam occurred and the key op thought the page was stuck to the drum. When she finally removed it, she sprayed anti static spray that a person would use for clothes. I shouldn't complain too much as she explained this to me right after I discovered no static and was considering a HVT.

    Had a customer that cleaned the glass with some kind of anti-static anti-glare cleaner.
    All the copies were out of focus and smeared, but the glass was super clean.
    2 days yes 2 days of swapping optic parts out.
    Finally out of frustration i started cleaning the machine, one drop of normal window cleaner dropped on the glass and the droplet turned white.
    Cleaned the rest of the glass and bobs you auntie.
    Whatever

  6. #16
    Service Manager 1,000+ Posts
    C.I.P.'s (Customer Induced Problems)

    Lagonda's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    "Well when the light came on that said we had to top the silicon oil up I couldn't find the bottle. Found some engine oil though!
    "What do you mean it's not the same?
    At least 50% of IT is a solution looking for a problem.

  7. #17
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    Quote Originally Posted by Lagonda View Post
    "Well when the light came on that said we had to top the silicon oil up I couldn't find the bottle. Found some engine oil though!
    "What do you mean it's not the same?
    Was it Pennzoil racing lube, or Caltex CX3, I would have been annoyed too...
    What if we could count the stars... , what number would you stop at...?"
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  8. #18
    Service Manager 1,000+ Posts
    C.I.P.'s (Customer Induced Problems)

    Lagonda's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    Quote Originally Posted by NeoMatrix View Post
    Was it Pennzoil racing lube, or Caltex CX3, I would have been annoyed too...
    Hypo 90 diff oil by the smell of it.
    At least 50% of IT is a solution looking for a problem.

  9. #19
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: C.I.P.'s (Customer Induced Problems)

    Having worked on Fort Bragg for 20 years, I have told most of these stories before, so I won't go into detail, but I will list some for some of the newer members...

    Poured liquids in toner bottle
    Poured ground charcoal in toner bottle.
    Took contract machine to Afghanistan
    Broke glass copying butt
    ream of paper in tray with wrapper still on
    Coat hanger stuck in gears
    Bullet in ADF
    Mountain Dew gumming up gears in finisher
    Threw IU away and set toner bottle in its place
    Using sorter trays as bookshelf
    Filled toner bottles with other brands of toner...35 to 40 times
    Kicked in bottom paper tray
    Using preprinted paper in trays...don't understand why there iis 2 images
    Abused machine to point that parts are hanging off...bypass tray drawers ect
    Took finisher off and threw away
    Never understood that spare toner is in cabinet under...would have as many as 4 bottles and be calling shop because tey are down with no toner.

    I am sure there are more, just can't remember right now.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  10. #20
    Master Of The Obvious 10,000+ Posts
    C.I.P.'s (Customer Induced Problems)

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    Re: C.I.P.'s (Customer Induced Problems)

    Quote Originally Posted by Lagonda View Post
    "Well when the light came on that said we had to top the silicon oil up I couldn't find the bottle. Found some engine oil though!
    "What do you mean it's not the same?
    Oh man! Smoking motor oil in the fuser! I'll bet that smelled nice! No risk of fire, but it would billow out clouds of smoke. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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