soo true.. BUT the ability to 'finger it out' -= OR =- where to go for a START are " Priceless".
I would rather look the Customer in the eye and say.. " Umm Gotta get back with you on this.. " or " frankly I don't know the answer to that BUT I will get back with you ** MAKE friggin SURE you do!**
For the first few years I kept hand notes.. in folders per Brand/Model. Then came the AFFORDABLE portable PC.. Thank You Jesus!
As time progressed.. I emptied my memory on some things and filled it with E Codes.. Part #'s Etc.. I have since reverted back to my Interests/Hobbies.
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