Speaking of probing questions, I swear this just happened today, talk about not asking questions, our sales department had us deliver a table top mono mfp to an existing customer. We get there and put the copier on the table they set aside for the copier, the client walks out and states, "that will not do." I assured them, "that this is a real workhorse and they would love it!" There response to me, " your sales department did not state it was white, take it back, I would prefer a black one as it will match the decor better." I felt like saying, "are you f*cking kidding me, the color?!".... "the color....what the f*ck?" I just loaded it back on the truck and said "have a nice day." Now we are on the search for a "black" mfp. "For the love of god!!"
Apparently, they contacted the sales department and told them they just wanted a small mfp for a particular office, they did not think anything of it as the client only specified they wanted a small table top and agreed upon a price, that was it.
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