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  1. #31
    Indentured Servant 500+ Posts D_L_P's Avatar
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    Re: The future of work

    There were a few times I was in the office and dispatch asked whatever tech was available to pickup the phone. They needed someone to walk a customer through something.

    Could that will go from a rare thing to being included as part of a service contract? I doubt it would ever get to the point that phone support calls outnumbered onsite calls. But I could see phone support call being a weekly or daily thing.

    Imagine getting a few calls a week having to walk customers through adding ink to an inkjet, or configuring a wireless home printer? Just because they had some office copiers under contract.

  2. #32
    Senior Tech 250+ Posts MunsterTech's Avatar
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    Re: The future of work

    Same here, we are now encouraged by service control to Triage the call before deciding to attend the customers premises nd try to do anything remotely to save money on travel, fuel etc. Only trouble is, if we dont travel to the customer, we loose our subsidy of lunch allowance. Over 200 down alone just on lunch money this month, the company says its a revenue thing, so most techs are now trying to get to a customer once a day just to get the subsidy. Seems techs are being hit twice, wages cut due to covid and now lunch money gone too. Cant really voice our opinion either as everyone worried about staying in a job.

  3. #33
    Service Manager 1,000+ Posts
    The future of work

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    Re: The future of work

    Elevator queues, mandatory masks and staggered start times may await Toronto’s office workers when they start venturing back to North America’s second-largest financial centre.

    Rules for Toronto’s bankers: Wear a mask, book elevator rides - BNN Bloomberg

    Office workers should brace for dramatic changes, with numerous precautions to protect them and the public.

    Elevators will have limits of four people with plans to add thin anti-microbial film over the buttons. It’s looking to introduce digital apps so people can schedule their elevator rides instead of waiting in line so that you know with certainty that you’re not going to have to wait a long time in order to be able to access your floors.
    The company is also working with tenants on ways to stagger start and end times for employees to avoid crowding in lobbies and common areas.
    “In order to be able to allow the maximum number of people to come into those office buildings, we’re going to have to change our behaviors for a period of time,”
    Building occupants will be required to wear non-medical face masks or coverings in elevators and they’ll be “strongly encouraged” to wear them in common areas


    Even with restrictions easing do not anticipate a rush back to the office.With schools and daycares closed it will be a slow return for many workers.
    In markets that have reopened, expect between 15% -30% of office workers returning at first, with that percentage increasing over time.
    “I try to dispel the notion that on the first day that the government lifts restrictions in the market that everybody shows up back at the office all at the same time like any normal day pre-COVID,” he said. “That’s not going to be the case.”

  4. #34
    Senior Tech 1,000+ Posts
    The future of work

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    Re: The future of work

    Quote Originally Posted by Bix View Post
    I believe that in the not too distant future, it will print less and less and printers will be able to manage problems better independently. We will be able to solve problems remotely.


    The role of the technician with the screwdriver will change, probably will have more of a computer role. Maybe this is already reality.
    I think as long as man creates machines that will break, hardware techs will still be required. Good for us.
    NEVER ASSUME ANYTHING

  5. #35
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: The future of work

    Quote Originally Posted by mikadonovan View Post
    I think as long as man creates machines that will break, hardware techs will still be required. Good for us.
    true, but if they break less, fewer technicians and more IT people will be needed. For example, Konica Minolta has launched the Workplace Hub, a solution that includes a server to manage the customer's network and services.

  6. #36
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: The future of work

    Quote Originally Posted by Bix View Post
    true, but if they break less, fewer technicians and more IT people will be needed. For example, Konica Minolta has launched the Workplace Hub, a solution that includes a server to manage the customer's network and services.
    Re: Workplace Hub

    I was interested in digging into this subject but my friend very knowledgeable local KM rep told me - just don't waste your time!
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #37
    Senior Tech 1,000+ Posts
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    Re: The future of work

    This may be a little wishful thinking, but HEY, it gets me through the day
    Attached Images Attached Images
    NEVER ASSUME ANYTHING

  8. #38
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: The future of work

    Quote Originally Posted by mikadonovan View Post
    This may be a little wishful thinking, but HEY, it gets me through the day
    I like your attitude!
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #39
    Service Manager 1,000+ Posts
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    Re: The future of work

    Two dozen major Toronto employers — including Canada’s key banks and insurers — agreed to keep most of their downtown staff at home until at least September to help contain the spread of COVID-19, said the city’s mayor, John Tory.

    Major Toronto businesses to keep staff home until September - BNN Bloomberg


    The agreement, which also includes telecom companies, accounting firms, lifecos and universities, comes at the request of the city and Tory, who is concerned about a potential flare-up in the pandemic if too many people flood the downtown core as restrictions are lifted.

    “We do not want the sacrifices that all of you have made out there to be in vain,” said Tory at a press conference on Friday. “We do not want to have to go back to a more stringent lockdown. We want to do whatever we can to minimize any second or third wave of this virus.”

    At least 24 companies will tell their employees to work remotely including all of Canada’s six biggest banks, Manulife Financial Corp., Sun Life Financial Inc., Rogers Communications Inc., PricewaterhouseCoopers LLP and Ryerson University.

    “Telecommuting, phasing in employees return to work, and staggering start times where possible, will help businesses to maintain physical distancing,”

    Ridership on the Toronto Transit Commission has plunged 80% since the lockdown began dramatically reducing the risk of crowding on busy city transit systems. Prior to this, the system saw 1.8 million trips per weekday.
    Downtown Toronto has become a ghost town since shutdowns to stem the spread of the virus were put in place in early March.

    Across North America and around the world, for the print industry this means that many millions of pages will not be printed and many thousands of print devices will not need service as the world rapidly accelerates to a digital work from home workforce.

  10. #40
    Service Manager 1,000+ Posts
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    Re: The future of work

    Box, the Cloud Storage & Collaboration announced the company will “remain a digital-first organization” moving forward.

    Box isn’t planning to ditch the office outright. In a blog post
    about the shift, Levie notes that plenty of people prefer working from an office, and that the company is aware of the “power of having office hubs where in-person communities, mentorship, networking, and creativity can happen.” Instead, they’ll be focusing on finding ways to make a hybrid setup — some remote, some in office — work. Meanwhile, they’re shifting all future all-hands meetings to virtual, adjusting their interview/onboarding process for remote hiring and offering stipends to employees looking to build out their home office setups.

    More and more companies are promising to making work-from-home/work-from-anywhere setups work, albeit with varying levels of commitment. Box joins companies like Google and Spotify in making it officially okay until at least 2021; Square and Twitter, meanwhile, both went ahead and just made it permanent policy.


    While the pandemic has thrust many businesses into operating remotely out of necessity, many organizations, including Box, are seeing the benefits of working digitally even when it's safe and healthy to go back to the office. When we moved to being fully distributed, the first question we asked was, "How do we replicate the in-office experience while working virtually?" Soon, we realized that was the wrong question to ask, and instead, we should be answering, "How does being in the cloud enable us to work differently?"

    All of a sudden, new potential for work emerges. Now, teams are not limited by the people that they sit by to get the best ideas flowing; we can engage our entire workforce in our company-wide interactions virtually; we can easily reach and connect with more customers over video; and more voices, at all levels of the organization, can be heard in every meeting.

    By leveraging a modern tech stack with tools like Box, Zoom, Slack, Webex, O365, G Suite, and more, every team and every Boxer is enabled with best-of-breed technologies that let them do incredible work from anywhere. This, combined with a workplace culture focused on collaboration, speed, and innovation, made it smooth to adapt to being fully virtual. Going forward, as we enter a "new normal" -- whatever that may look like -- we will remain a digital-first organization.

    And this has caused us to consider new approaches in the way we work over time. First, it will inevitably mean more flexible work, and allow more Boxers to be able to work from anywhere. Before the pandemic hit, ~15% of Box's workforce already worked remotely, and this number will surely increase over time. At the same time, we know the power of having office hubs where in-person communities, mentorship, networking, and creativity can happen. We know different employees have a preference for different approaches. That is why our future is a hybrid one, capturing the best of both worlds, with a digital workplace stitching the physical office and virtual office all together.

    There are still plenty of questions about what the future will look like, but we do know that having a digital-first workplace is the future. And this isn't just the future for Silicon Valley tech companies. As businesses of all sizes move to working more digitally, every industry is going to be transformed. Healthcare professionals will be able to deliver telemedicine experiences and reach more patients efficiently. Retailers can serve more customers globally. Professional services firms can interact with more clients. Life sciences firms can collaborate with more partners and researchers, no longer limited by geographical separation. Financial institutions can securely transact without requiring in person contact.

    Everything changes.

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