The future of work is also going to force more copier dealers to turn towards selling software solutions to support what is predicted to be both falling hardware sales and meter clicks.
Customers forced to disperse their workforce to reduce the spread of COVID-19 are going to be looking at where their documents are located and how they can be accessed by secure, remote and mobile methods.
Most dealers and manufacturers will gravitate towards solutions supported by their A3 hardware suppliers that can be remotely installed by skilled installers elsewhere in the country.
Copier technicians who cannot or will not improve their skills past hardware break/ fix will see their career opportunities and incomes decrease.
Most of us has developed a good familiarity of Microsoft Office. Today with over 600,000 business in North America using Microsoft 365 (formerly Office 365) cloud based subscription services all technicians need to educate themselves on this rapidly growing product. Free six month trial versions are available during Covid-19 and low cost personal subscription can be had for approx $12.00 a month.
Similarly, copier sales people have to pick up their skills with these new products if they want to maintain their income.
Personally, I use MS365 now all of the time and a currently taking an online course on how to sell Document Management Systems.
Selltowin
I even created my own YouTube channel to help me sell products.
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