There were a few times I was in the office and dispatch asked whatever tech was available to pickup the phone. They needed someone to walk a customer through something.
Could that will go from a rare thing to being included as part of a service contract? I doubt it would ever get to the point that phone support calls outnumbered onsite calls. But I could see phone support call being a weekly or daily thing.
Imagine getting a few calls a week having to walk customers through adding ink to an inkjet, or configuring a wireless home printer? Just because they had some office copiers under contract.
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