Originally Posted by
JR2ALTA
Xerox is great if you bleed Xerox red, if you're a lifer. If you know their system inside and out.
They've opened up to dealers now and it's been a nightmare. Of course sales/ownership thinks "hey they're all the same, just go fix it!"
Everything they do is different. No PDFs, no "one-stop" website (try 3 or 4), nonsensical things like using internet explorer, logging onto a intranet service GSN just to read manuals, riding the bus to get updates, reaching the ends of the earth to find bulletins.
So far we've gotten used parts labeled as new.
Tech support is outsourced to different countries. Even if you get through to tech support they have a complicated "tiered system" in which you'll be transferred back and fourth for an hour or two and your call is inevitably disconnected.
It's been horrible. Think about quitting. Good luck.
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