Many years ago when non brandX plain paper copiers were first coming into use there was a Royal dealer in Los Angeles who was having constant problems with a Key Operator at a large company on a RBC1. Royal sent their regional rep to help. He went to the customer with the local tech and spent a couple of hours there. Afterwards he asked her to dinner and later took her to his hotel room. Now I don't know if she finally got her itch scratched or if she was afraid that Royal might send him out again, but she no longer a problem.
Are you suggesting that I sleep with my problem customer? LOL
Not on your life. I'd be in therapy for the rest of mine.
Some customers simply like to take their frustration out on the friendly copier repair man. I think that a lot of it has to do with the "service contract." I've always found that the customer sings a different tune when I start charging them to fix stupid shit. Only then will some customers begin to follow directions. My 2-cents.
Don't forget us friendly copier repair women
There are 10 types of people in this world, those who understand binary maths and those who don't
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