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  1. #31
    Aging Tech 5,000+ Posts
    Funny stories I tell customers

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    Re: Ignition!

    Quote Originally Posted by JR Skewing View Post
    Circa 1996 I was repairing a Sharp copier at an industrial location. Adjacent to my machine was a medium size shredder. An employee ran a few items through the shredder, and I could hear it asking, no, SCREAMING for lubrication. Being a hero, I retrieved a spray can of silicone lubricant from my vehicle. I started the shredder, and gave it a good healthy dose, which promptly ignited. No problem! There is a fire extinguisher - I only needed to reach through the wall of flame to grab it. Plan B - a large blast of bad breath at close range, and the flames were quashed.
    But not the stinking, smouldering mess in the exit bin.
    I carried the bin outside, and dumped the contents on the pavement, and started to dance on it.
    Not good - it melted onto my rubber soles. Fifteen feet away was a hose bib, without a hose.
    It took several mouthfuls of water sprayed on the mess to fully extinguish it. Returning from the fresh air, I was keenly aware of the stench inside the building.
    DO NOT touch equipment that is not your responsibility!
    ...Lorenzo
    That's a great lesson.

  2. #32
    Senior Tech 250+ Posts
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    Re: Funny stories I tell customers

    Quote Originally Posted by mojorolla View Post
    With the machine is pieces parts replacing a main drive motor..

    Customer: Damn that's a lot of parts. Are you going to be able to put it back together...?

    Me: Gee, for your sake, I sure hope so

    Customer: confused look and mumbling as they walk away


    Every time I hear that from a customer, I respond by saying....."ya know, somebody described you to a tee and said you wanted to put it back together so I could take the rest of the day off"
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  3. #33
    Senior Tech 100+ Posts avecosat's Avatar
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    Re: Funny stories I tell customers

    Yes, it is the same everywhere

  4. #34
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    Re: Funny stories I tell customers

    Years ago I had a customer that all of the other techs dreaded going to. This guy would greet you at the door, take you to the copier, and stayed to watch everything you did to the copier. This made alot of techs (including me) super nervous. Finally one day, I asked him if he was interested in replacing parts with me. I handed him the screwdriver and guided him through the process as well as going into service mode to reset counters. He was fine doing it and seemed genuinely interested. Upon leaving, I told him our company had an opening for a tech if he was interested in pursuing it. He just laughed and said he wasn't planning on switching careers. Interesting thing. After that he always met me at the door, showed me to the copier, and left me alone. The other guys he still stayed and watched them do the repairs.
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  5. #35
    Aging Tech 5,000+ Posts
    Funny stories I tell customers

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    Re: Funny stories I tell customers

    Quote Originally Posted by tonerhead View Post
    Years ago I had a customer that all of the other techs dreaded going to. This guy would greet you at the door, take you to the copier, and stayed to watch everything you did to the copier. This made alot of techs (including me) super nervous. Finally one day, I asked him if he was interested in replacing parts with me. I handed him the screwdriver and guided him through the process as well as going into service mode to reset counters. He was fine doing it and seemed genuinely interested. Upon leaving, I told him our company had an opening for a tech if he was interested in pursuing it. He just laughed and said he wasn't planning on switching careers. Interesting thing. After that he always met me at the door, showed me to the copier, and left me alone. The other guys he still stayed and watched them do the repairs.

    Just one more reinforcement of the saying "It costs nothing to be nice" Well done tonerhead.

  6. #36
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Thumbs up Re: Ignition!

    Quote Originally Posted by JR Skewing View Post
    Circa 1996 I was repairing a Sharp copier at an industrial location. Adjacent to my machine was a medium size shredder. An employee ran a few items through the shredder, and I could hear it asking, no, SCREAMING for lubrication. Being a hero, I retrieved a spray can of silicone lubricant from my vehicle. I started the shredder, and gave it a good healthy dose, which promptly ignited. No problem! There is a fire extinguisher - I only needed to reach through the wall of flame to grab it. Plan B - a large blast of bad breath at close range, and the flames were quashed.
    But not the stinking, smouldering mess in the exit bin.
    I carried the bin outside, and dumped the contents on the pavement, and started to dance on it.
    Not good - it melted onto my rubber soles. Fifteen feet away was a hose bib, without a hose.
    It took several mouthfuls of water sprayed on the mess to fully extinguish it. Returning from the fresh air, I was keenly aware of the stench inside the building.
    DO NOT touch equipment that is not your responsibility!
    ...Lorenzo
    Dude you're next O. Henry BRILLIANT!
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #37
    Service Manager 1,000+ Posts
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    Re: Funny stories I tell customers

    Years ago, I walked into an office and when asked I said I'm here for the copy machine...The receptionist said OMG thanks, the owner is having a breakdown over this and let him know I was here. He asked for me to wait and he would escort me...I was met with a ton of screaming about you're the 3rd guy here this week, and it hasn't worked for 5 min the entire time, I'm ready to push it in the street (ect ect). I apologize for the problem and say I was not given any warning this was a continuing issue, but I hope to get you running ASAP..Meanwhile we've walked to the other side of the building to the kitchen and he says "last chance to get this POS fixed"..and points to the coffee machine...5 min and a feed roller set later, I'm out the door, as I get to hear him screaming at the receptionist....

    Another really strange one was when I went to a school to help a principle get his MAC printing to one of our devices..The admin says copy guy is here..He shouts back (to everyone in the office including parents).."tell him to give me 5 min to clear all of this porn off my computer". He was fired the next day.

    Not really copier related, but I was in an elevator with a copier to deliver, and these 2 big ole boys got on with me..The lift went up about 2 flights then started groaning, then stopped between floors. I was stuck for about 2 hours with Billy and Joe Bob in a elevator designed for maybe 5 people. That was unpleasant E

  8. #38
    Senior Tech
    Funny stories I tell customers

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    Re: Funny stories I tell customers

    Quote Originally Posted by Venom View Post
    Back in the Mita days I replaced a power supply in a DC 2285. Tech before had cut off the tie strap off one of the wires so the connector could reach wrong spot on board. There were 2 connectors the same...I turned machine on and heard a loud pop and black smoke puffed out the back of the machine. Upon inspecting it, found the 5v out was plugged into the 24v out. It blew the track right off the board. I soldered wire in place and repaired onsite. Then a week later Mita sent a bulletin out to warn techs about this...LOL
    I worked on a Minolta EP450Z and some tech before me replaced the thermal fuse in the fuser assy, with a nail.

    I was in the shop one day, and a new tech was replacing the thermocouple on a segment one Konica, I forget the model. He asked me if it mattered which wire went where? I said, YES!

    He had forgotten to note the wiring when he removed the thermocouple, so he asked the shop supervisor, who assumed it was a thermistor, and nota thermocouple. So the new tech just popped it in, and ignored my advice. He went to go wash his hands and when he got back, the upper fuser roller was so hot, it was actually melting the aluminum.

    I still laugh at him about that story when I run into, even though he's one of Ikon's top color techs these days. ;-)

  9. #39
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    Funny stories I tell customers

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    Re: Funny stories I tell customers

    I'm really loving these stories, I wish I had time to respond to everyone who's posted. Please keep em coming.

    What's the weirdest place you ever went to fix a copier?

    I had a Konica on State Contract at the Maximum Security Prison in Sekiu Washington. The copier was in the infirmary, and they had to lead me through the courtyard, where the inmates made wolf calls at me.

    Once in the infirmary, I noticed some red lines painted on the floor. I asked what the lines were for, and they said that inmates were supposed to stay behind the lines. Just then guard comes in with an inmate, who's hands were cuffed behind his back, and looked like he'd been in a fight. The guard pushed him toward a chair and said "SIT DOWN". The inmate refused to sit, so the guard, grabbed him, and threw him, face down, on the floor. With his hands behind his back, his face splattered blood all over the floor, and two more guard rushed in, all three began whooping on him with their nightsticks.

    This is all going on, just three feet away from me, working on the copier.

  10. #40
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Funny stories I tell customers

    Quote Originally Posted by Robinh View Post
    I'm really loving these stories, I wish I had time to respond to everyone who's posted. Please keep em coming.

    What's the weirdest place you ever went to fix a copier?

    I had a Konica on State Contract at the Maximum Security Prison in Sekiu Washington. The copier was in the infirmary, and they had to lead me through the courtyard, where the inmates made wolf calls at me.

    Once in the infirmary, I noticed some red lines painted on the floor. I asked what the lines were for, and they said that inmates were supposed to stay behind the lines. Just then guard comes in with an inmate, who's hands were cuffed behind his back, and looked like he'd been in a fight. The guard pushed him toward a chair and said "SIT DOWN". The inmate refused to sit, so the guard, grabbed him, and threw him, face down, on the floor. With his hands behind his back, his face splattered blood all over the floor, and two more guard rushed in, all three began whooping on him with their nightsticks.

    This is all going on, just three feet away from me, working on the copier.
    At one time I serviced most of the copiers at Tehachapi State Prison. They had all levels. Two levels of minimum security, one level of medium and two levels of maximum. Each level had multiple machines. There were also machines scattered about the rest of the "campus" like the visitors center had, the fire department,the mail room, in service training, inmate gang unit, inmate drug unit, records, accounting had 2 and there were a number of warehouses. The only time I had to be escorted was the first time to some of the machines so I would know where to find each.

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