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Likes: I jus can't believe someone would think that opening the foyer door of their house would fix their copier....Originally Posted by copier addict
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I jus can't believe someone would think that opening the foyer door of their house would fix their copier....
I think you would have to check the power lead for knots and undo any you find haha.
Alternatively, if it's wireless printing that is slow, putting it down wind of the computer they are trying to print from will accelerate data transfer. Similarly, if it's wired, have it sit below the rest of the network so that gravity will force data down the cable, just like water in a pipe.
Yesterday, I had some insane office manager tell me that I was going to "get their email working or the MFP will be in the street". Tech went out for the service call and they had switched from their working email (Verizon) to Go Daddy. He said not a problem with our MFP and the billing starts now. She said get out and leave your managers # with me. He also offered support from our tech center, but they declined the coverage at the start and refused to pay the 1 time fee. Now, I'm a pretty reasonable guy, and I don't want to see an unhappy (even if it's self induced) customer, so I offer to do a remote session with her just to take a peak. We look at the email settings (which the onsite tech had put in for her) and all looks correct for go daddy, but we are still getting a server connect error. I tell her there's nothing I can do, she needs to get her IT department involved to see if they are blocking ports, or a firewall/antivirus issue. She starts telling (screaming again)me that's what the service contract is for and she's not paying anything to anybody, "the machine was working before, now it's not, it's your machine's fault". Finally had to say Madam, please try to have a nice day, and when you get back to planet earth, please call us back. It's really amazing how many customers (predominantly small businesses) have this mentality. It all goes back to sales not setting the correct expectations, and getting something in writing that shows exactly what our services include. Emujo
If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.
I just dealt with something similar. Between AT&T and a local tech guy I had to charge them to get their scan to email working after I had pointed out several times that is was not an issue with my machine. I hate calls when they say their scan to email isn't working because I know it's goin to turn into a Charlie Foxtrot before it's all said and done.
"In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
Yes something similar happened to me, except that it was the "Mail Room/ Copy Room" Door instead of the main door
Yeah, CF comes right after SNAFU (or is it before?).
"You can't trust your eyes, if your mind is out of focus" --
Setting up scan to email with AT&T as the ISP can be a major pain if you have an older MFP that does not support SMTP over SSL. AT&T blocks port 25. They also tend to block all other standard SMTP ports to any SMTP servers other than their own. I have found a few email providers who do allow using port 80 for SMTP.
Ya, Usually at that point I recommend scan to SMB or Scan to FTP, I use an open source ftp server called FileZilla (there is a client version too) If they absolutely need to get it working as e-mail, I usually recommend a SMTP Service like JangoSMTP, for a nominal fee can serve as their SMTP Server (for large attachments) some other services will allow up to 10000 or 12000 e-mails with a small attachment per month for free)
It's possible to set up Gmail as an SMTP server without SSL. Google it and see for yourself!
Cthulhu for president! Why settle for the lesser evil?
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