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  1. #791
    Service Manager 5,000+ Posts
    What is the dumbist customer comment/question you've heard?

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    Re: What is the dumbist customer comment/question you've heard?

    If y'all don't mind, I'd like to enter my most recent dumbass customer candidate. This happened yesterday.


    I get a call from this young lady at a car lot who informs me that she can no longer scan to her PC. So, I arrive at the car lot and she walks over to the copier to show me that she can no longer scan. I sit down at her PC and there's no scan folder. I also notice that there's a generic print driver installed.

    I asked if anyone had been jacking around on this PC and they said no. Then someone spoke up and said that this was a new (used)computer that was installed a few weeks ago.


    I simply don't have the patience that I once had. It's getting harder and harder to bite my tongue.


    Peace out.

  2. #792
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?


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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by BillyCarpenter View Post
    If y'all don't mind, I'd like to enter my most recent dumbass customer candidate. This happened yesterday.


    I get a call from this young lady at a car lot who informs me that she can no longer scan to her PC. So, I arrive at the car lot and she walks over to the copier to show me that she can no longer scan. I sit down at her PC and there's no scan folder. I also notice that there's a generic print driver installed.

    I asked if anyone had been jacking around on this PC and they said no. Then someone spoke up and said that this was a new (used)computer that was installed a few weeks ago.


    I simply don't have the patience that I once had. It's getting harder and harder to bite my tongue.


    Peace out.

    probaly why Konica Minolta has started putting the power button on the side instead

  3. #793
    Senior Tech 100+ Posts dave w's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    My reply to customers who ask if I have fixed it properly - I say "No - Its job creation, if I fix it correctly the first time I would quickly be out of a job"

  4. #794
    Senior Tech 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    I recently walked into a church office. The secretary said "I think this copier is possessed". I told her "that sounds like more of a job for the pastor instead of me then"

    Both had a good laugh over it.
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  5. #795
    Senior Tech 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    This is a little older, but I once had a customer trying to reach the sales rep about a copier he recently purchased. After a couple tries he contacted me to vent some. Then he said the obvious "I guess to get a salesman's attention you need to reach for their wallet"

    Not a dumb comment at all
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  6. #796
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Thumbs up Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by tonerhead View Post
    I recently walked into a church office. The secretary said "I think this copier is possessed". I told her "that sounds like more of a job for the pastor instead of me then"

    Both had a good laugh over it.
    Sounds like clean joke :cool.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #797
    Senior Tech 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by dave w View Post
    My reply to customers who ask if I have fixed it properly - I say "No - Its job creation, if I fix it correctly the first time I would quickly be out of a job"

    Similarly I have said "no I want to come back again right away so we can visit more"
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  8. #798
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Not a customer but a good one none the less.

    Worked for a company years ago and the owners daughter was our dispatcher. She was a nice enough girl but not the sharpest knife in the drawer. I had to move my office across the hall from her after the first month to "keep an eye on her" as the owner put it. So I move up front, an office literally under the stairs...im 6'3' btw.

    On the second day the fax machine rings as it normally does 100 times a day. But this time, a customer called the fax line by mistake and you could her saying "hello, hello !?" through the speaker.
    Out of no where, this girl gets up, runs to the fax machine, leans over and starts screaming into the fax machine "MA'AM YOU HAVE TO CALL BACK AT THIS NUMBER!!!, HELLO, HELLO ???".

    I never laughed so hard in my life and they decided to put her in charge of chasing meter reads shortly there after.


    Failing to plan is planning to fail!!!

  9. #799
    Field Supervisor 500+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    I have to confess there was a time I was stumped on why I couldn't get a machine to fully power on. Learned it was one of those with a sub power and then another switch that apparently turns the screen on.

    Other than that there were a few machines out there that for whatever reason wouldn't seem to come out of sleep mode without a full reboot. I never figured out what the cause of that was but a full reboot always fixed it.


    Quote Originally Posted by Debs1964 View Post
    I've lost count of the number of customers who seem amazed that there is a power switch

  10. #800
    Retired 10,000+ Posts slimslob's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by kingpd@businessprints.net View Post
    I have to confess there was a time I was stumped on why I couldn't get a machine to fully power on. Learned it was one of those with a sub power and then another switch that apparently turns the screen on.

    Other than that there were a few machines out there that for whatever reason wouldn't seem to come out of sleep mode without a full reboot. I never figured out what the cause of that was but a full reboot always fixed it.
    Frequently a firmware problem. I have also seen problems when User time out, function time out and sleep time out were all set to the same length of time. Apparently sleep mode could not decide which one it needed to recover from first.

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