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  1. #801
    Senior Tech 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    Doozy of the day.


    Customer stopped sending/receiving faxes this morning and calls in for service.

    Me calling: I hear you can't send/receive faxes

    Her: That's right, we are a nurses station and we need to fax

    Me: Touch the off hook icon, do you hear a dial tone?

    Her: No dial tone

    Me: You need to have someone check your phone line

    Her: Why? All of the other phones are working, but your fax isn't

    Me: Just because the phones are working, doesn't mean your fax line is.

    Her: I don't know why the fax wouldn't work if the phones are working, I need you to check out the fax.

    One hour later I arrive and I plug my testset in, dead phone line.

    I unplug the line from their deskphone and plug it into the fax with dial tone

    Me: See you have dial tone if I plug in the desk phone line. I proceeded to fax to our office in front of her.

    Her: Does this mean I have to call the phone company?

    Me: yes it does, I can not fix your phone line

    Her: Just leave it plugged into the one that works, we don't use that desk phone anyway

    Me: you can likely send all day from fax, but it won't receive on this line as it is an extension, not direct out connection

    Her: so you mean I have to call the phone company?

    Me: YESSSS

    Her: I just don't get it, all of the other phones work just fine

    AND THIS WAS THE FRITTEN CHARGE NURSE!!!!!
    I feel sorry for her patients.
    Sex with my wife is like driving a Ferarri at 190 m.p.h.
    Yeah, I don't get to do that either


    My luck they will bury me with a winning lottery ticket in my pants pocket

  2. #802
    Junior Member
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    royal oak
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    Re: Sure...why not!

    toying with you.
    Quote Originally Posted by Jimbo1 View Post
    You are doing a major PM and the copier is completely gutted.

    Customer walks up..."Could I make just one copy???????"


  3. #803
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?


    Join Date
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    Perth, Western Australia
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    Re: What is the dumbist customer comment/question you've heard?

    Customer the other day removed the fuser instead of changing the toner and when I showed them toner live behind the front door they were like "ohhhh! I would never of found that"

    Meanwhile copier screen is literally playing a animation advising you how to change toner...

    Sent from my Pixel 4 XL using Tapatalk

  4. #804
    Master Of The Obvious 10,000+ Posts
    What is the dumbist customer comment/question you've heard?

    blackcat4866's Avatar
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    Lapeer, Michigan
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    Re: What is the dumbist customer comment/question you've heard?

    So my enduser says: "We've had some squeaks lately. You come out and fix it, then it squeaks somewhere else."
    "Yes."
    "Why is that?"

    "Well, there are a lot of small mechanical parts in a copier, and sometimes one of them rubs up against another, and it squeaks."
    "How can we prevent that?"
    "Prevent what?"

    "Prevent squeaks."
    "I don't think that you can. You wait until it squeaks, and then you address that squeak."
    "We don't want it to squeak."

    "I don't either. But there is no way to anticipate where the next squeak will be. You have to wait until it squeaks to find it." =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #805
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?


    Join Date
    Sep 2011
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    Perth, Western Australia
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    Re: What is the dumbist customer comment/question you've heard?

    i had a similar discussion with my manager. "you had a repeat" "yeah was a squeak how do you expect me to anticipate a squeak occurring? do you want me to lubricate every single moving part on every visit?"

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