What is the dumbist customer comment/question you've heard?

[tmmdmmm]

Not a comment/question, but had a call regarding prints "appearing green". Drums 150+% life, cyan HT basically clear but the rest are okay. Replaced all 4 drums and problem persists. Couple minutes of diagnosing later turns out the guy had an issue with toner spill on the waste toner bottle and decided to vacuum the entire cyan dev kit.

[JR Skewing]

The prior post reminded me of a customer a few years back.
They had a Sharp Z835 / Xerox XD100.
My contact told me "The toner in this clear container was almost empty, so I refilled it."
I explained to him that he was referring to the waste toner container, and that empty was the optimal state.
Oy.
...Lorenzo

[40yearsplus]

Did you mean to spell Dumbest wrong, they are going to think its us! )

I had a customer in the 70s that placed a service call for sticky drawers in the lingerie dept. on a register we worked on at the time.

That may not count will think of others.

[tsbservice]

Did you mean to spell Dumbest wrong, they are going to think its us! )

I had a customer in the 70s that placed a service call for sticky drawers in the lingerie dept. on a register we worked on at the time.

That may not count will think of others.

😆 first time to spot this mis-spell...we are doomed

[tsbservice]

I had a customer tell me that the broken bins on her sorter resulted from a power outage. I told her that was not really possible.

Turns out I was wrong. During the power outage she sat her fat ass on the sorter and that's what broke the bins. I found that little detail out from one of the other office workers.

Customers, ya gotta love 'em.

This is Epic!

[tonerhead]

Just had one today. Machine is on toner replenishment monitoring. Customer calls and says machine wants cyan toner changed. Yes, we are aware of that and the toner was shipped to you over a week ago by the monitoring software, please check for the package. Short pause while customer is burning her brain cells and checks for package. Customer comes back to phone and says "we only got a tube of cyan toner" "Aren't you supposed to change all 4 colors at once?'


DOOOOOOOOOOOOH (head slap)

[tonerhead]

Another one today (the crazies came out today I guess)

I walk into an office where I've never been before. The gal walks up to me and says "I really wish I had a job like yours". When I asked her why she thinks that, she replied "I bet people are always happy to see you because you are going to fix their copier and make their life better"

If she only knew......

[blackcat4866]

Another one today (the crazies came out today I guess)

I walk into an office where I've never been before. The gal walks up to me and says "I really wish I had a job like yours". When I asked her why she thinks that, she replied "I bet people are always happy to see you because you are going to fix their copier and make their life better"

If she only knew......

This does happen occasionally ... and it almost makes it worthwhile. =^..^=

[Murv]

Just had one today. Machine is on toner replenishment monitoring. Customer calls and says machine wants cyan toner changed. Yes, we are aware of that and the toner was shipped to you over a week ago by the monitoring software, please check for the package. Short pause while customer is burning her brain cells and checks for package. Customer comes back to phone and says "we only got a tube of cyan toner" "Aren't you supposed to change all 4 colors at once?'


DOOOOOOOOOOOOH (head slap)

I feel your pain. We get that one all the time. And drums. Defect on the black drum, oh yeah, swap 'em all out! <sigh>

[driving lots of miles]

Customer moved copier from one office to another got everything hooked up (almost) but the fax would error out when trying to send a fax. I walk in see no phone line connected and realize that is the problem. Customer says I thought this cable was all I needed. Nope that was just the network cable.