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  1. #1
    Geezer Tech Copier Whisperer's Avatar
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    Feb 2009
    Evansville, IN
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    What is the dumbist customer comment/question you've heard?

    I once had a customer ask if we had a copier that used less paper.

  2. #2
    Senior Tech 100+ Posts
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    Oct 2007
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    "Is it broken?" When you have everything out of the copier, screwdriver in your hand, replacing a hot roller is still a classic.
    Intel Core 2 Quad Q6600 2.4GHz (Oc'ed to 3GHz - Stock Volts)
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  3. #3
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Apr 2008
    The Republic of Pineland
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    [ in reference to a color printer ] You mean there is more than one color toner in there.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  4. #4
    "How come its not picking up the paper from this special tray when I print"?
    --- Customer placing sheet of paper into the ADF thinking it was the Bypass Tray.

  5. #5
    Field Supervisor 500+ Posts Jimbo1's Avatar
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    Mar 2008
    Broken Arrow, OK
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    Sure...why not!

    You are doing a major PM and the copier is completely gutted.

    Customer walks up..."Could I make just one copy???????"

    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker

  6. #6
    Copier Technician 250+ Posts
    Join Date
    Aug 2008
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    I had a customer tell me that the broken bins on her sorter resulted from a power outage. I told her that was not really possible.

    Turns out I was wrong. During the power outage she sat her fat ass on the sorter and that's what broke the bins. I found that little detail out from one of the other office workers.

    Customers, ya gotta love 'em.

  7. #7
    Field Supervisor 1,000+ Posts
    What is the dumbist customer comment/question you've heard?

    TheOwl's Avatar
    Join Date
    Nov 2008
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    "But why would the copier turn the power point off? We don't turn the power points off!"

    After explaining to a customer that the reason her copier wasn't working was because the power point had been turned off.

    Turned out that a cleaner had turned the machine off so they could use their vucuum cleaner and obviously forgot to turn the outlet back on.
    Please don't ask me for firmware or service manuals as refusal often offends.

  8. #8
    Toner Schlep 100+ Posts pspahr's Avatar
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    May 2008
    Hendersonville, NC
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    Not Kidding...I only wish I were

    "But the last tech said to 'keep the paper in the wrapper to keep the moisture out" says my customer as I explain that the paper wrapper must be removed from the ream before being placed in the tray......
    VectorLinux---Check it out!

  9. #9
    Join Date
    Feb 2009
    Rep Power

    It always worked before....

    Took a call on another reps machine needing PM. Okay, done. Replaced the ADF feed roller set after seeing high jam counts and worn rollers. GOT A CALL-BACK! Rrrrrr, 'ADF jamming' I showed during lunch hour, caller not avail. Place machine in test mode, ranover 400 sheets through. Runs like a top! Rrrrrr. Caller back from lunch now. "Can you please show me the job you were having trouble with?" She produces an entire sheet of 'paste-up'
    That is a whole lot of little pieces neatly taped to a bigger page.
    I explained to her the role of the ADF, and how it is supposed to sep'-ar-ate two sheets of paper and that it was doing exactly what it is supposed to do! (almost couldn't do it without laughing) Furiously she was staunch that "Well, it always worked before!" and wanted me to fix it so it would run her original paste-up without tearing it.
    I had to escalate this to my manager. That's why you get the big bucks!
    (this was located in a major university bio-chemistry lab. smart people there!)

  10. #10
    Service Manager 2,500+ Posts
    What is the dumbist customer comment/question you've heard?

    sandmanmac's Avatar
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    Feb 2009
    Toronto, ON (Originally Nova Scotia)
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    129 true!

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