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  1. #11
    Field Supervisor 500+ Posts gwaddle's Avatar
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    Quote Originally Posted by kingarthur View Post
    this isn't actually a smart arse reply, but how i dealt with a difficult customer. She was complaining that the copies were too light, so after adjusting the exposure a couple of times, after which she insisted on checking the copy everytime, i decided to do nothing & just kept taking a copy, leaving it at the same exposure, until she decided that the machine was set up at the correct exposure for her. I use that "trick" quite often now, saves a lot of messing about.
    I did about the same thing when I was working for a heating contractor. Had a customer in an apartment who complained her furnace was not putting out enough heat. I went to check it and found that the furnace was doing all it was going to do, some apartment furnaces aren't the best, so I opened the thermostat and bent the needle 2 degrees warmer. Never heard back from her.

  2. #12
    Senior Tech 250+ Posts DavePo's Avatar
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    [QUOTE=gwaddle;113302 so I opened the thermostat and bent the needle 2 degrees warmer. Never heard back from her.[/QUOTE]

    Now if you can figure out how to do that with digital thermostats it would be great

  3. #13
    Field Supervisor 500+ Posts gwaddle's Avatar
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    Fortunately, that was back in the olden days.

  4. #14
    Trusted Tech 50+ Posts 8050's Avatar
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    Quote Originally Posted by gwaddle View Post
    I did about the same thing when I was working for a heating contractor. Had a customer in an apartment who complained her furnace was not putting out enough heat. I went to check it and found that the furnace was doing all it was going to do, some apartment furnaces aren't the best, so I opened the thermostat and bent the needle 2 degrees warmer. Never heard back from her.
    Now that is what I call a "Field modification"! LOL! + rep for that one!!

  5. #15
    Service Manager 1,000+ Posts
    Smart ass responses you've gave to customers

    Shadow1's Avatar
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    I was at one of the few great customers with a sense of humor that you can really have fun with a few days ago...

    They asked one of those "are you fixing the copier" type questions and I gave her one of my "No, I'm tuning up your nuclear reactor, have you noticed anybody glowing in the dark" responses.

    She called me a smartass

    I said "Now that's a sign of quality intelligence, when people acknowledge that even my ass is smarter than theirs!"

    I thought people were literally going to fall on the floor laughing.
    73 DE W5SSJ

  6. #16
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Quote Originally Posted by Shadow1 View Post
    I was at one of the few great customers with a sense of humor that you can really have fun with a few days ago...

    They asked one of those "are you fixing the copier" type questions and I gave her one of my "No, I'm tuning up your nuclear reactor, have you noticed anybody glowing in the dark" responses.

    She called me a smartas

    I said "Now that's a sign of quality intelligence, when people acknowledge that even my ass is smarter than theirs!"

    I thought people were literally going to fall on the floor laughing.

    Mom used to tell me that is why they do not let donkeys go to school, because nobody likes a smart ass!
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  7. #17
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    I was working on a machine (in a correctional facility) when one of the guards stated loudly " Hey everyone the copy gut is here!"
    To which I responded " where I would like to meet him!"
    The girl behind the desk fell out of her chair and everyone else started laughing. The guard look dumbfounded and could not say a word..
    And Star Trek was just a tv show...yeah right!

  8. #18
    Senior Tech 250+ Posts vincent64's Avatar
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    Quote Originally Posted by Mr Spock View Post
    I was working on a machine (in a correctional facility) when one of the guards stated loudly " Hey everyone the copy gut is here!"
    To which I responded " where I would like to meet him!"
    The girl behind the desk fell out of her chair and everyone else started laughing. The guard look dumbfounded and could not say a word..
    My favorite is when some one says "the gentlman is here to fix the copier" I look arround a say "gentleman, who came in" one of the best lines the 3 stooges ever had.

  9. #19
    Service Manager 1,000+ Posts
    Smart ass responses you've gave to customers

    nmfaxman's Avatar
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    When a customer says to me "You're back". I love to respond with "And my front too".
    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

  10. #20
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Quote Originally Posted by nmfaxman View Post
    When a customer says to me "You're back". I love to respond with "And my front too".
    My favorite, when you walk into an account for the first time and the customer says "You're new!" is to say: "I'm over [fill in the blank] years old!".
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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