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  1. #31
    Trusted Tech 50+ Posts
    TECHNICIAN IN YOUTUBE !?

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    Re: TECHNICIAN IN YOUTUBE !?

    Quote Originally Posted by prntrfxr View Post
    I don't mind teaching a technician who contributes information to help others out. I don't believe in making it free for anyone who just wants to know how to do it for free. Most companies that believe we should fix everything, no matter whether we've been trained on it or not. A lot of companies throw techs out in the field without training and they have to figure it out. I don't believe that is much better than having a client figure out to do it themselves. I think learning from other people's mistakes so that you don't repeat them is better than making your own. I think that it the whole point behind this forum, isn't it? Why else would you be coming here other than to vent in the raves and rants section?

    No one person knows every machine anyway, I don't care how much experience you have. The experience you have is not the holy grail, it is possible for someone who is resourceful enough to learn how to do it on their own. But I personally would not like to be the tech called out to fix it if they do it wrong. That's just me. Maybe you like doing that kind of thing.
    I mostly agree with this. There are probably 100 times more copier/printer models out there than there were when we started our company back in 1979. We currently carry parts for more than 500 different models. It is impossible for an individual tech, or even a firm, to master them all. And with MPS, companies want their service contractor to cover everything they own, whether Xerox, Ricoh, HP or Lexmark, and whether it is a copier, printer, or scanner. The only thing that makes this possible is the internet, and the distribution of knowledge it has provided. I worry about the companies that say they are masters of a manufacturer or 2, but won't touch anything else.

    At the same time, there are a few large MPS providers out there that nickel and time their tech contractors (like a flat $45 for a service call!) but have zero resources to support them. They usually end up just calling us if they can find us. I think these companies are on just as shaky ground as the small myopic companies.

    We want to empower the techs with the seemingly hard stuff, and even empower the end-user with the easy stuff. My radiator went out on my truck a while back, and although I had never replaced one, after looking on line for instructions and youtube videos, I decided to tackle it myself. Pretty easy. If it were the intake manifold, I would have taken it to the shop and let the pros handle it.

  2. #32
    Service Manager 250+ Posts Zackuth's Avatar
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    Re: TECHNICIAN IN YOUTUBE !?

    Quote Originally Posted by Akitu View Post
    I've found reading backwards and upside down to be the most challenging and most rewarding. If you can figure out a whole chapter of a book, and then just put it down and stop, it's like a brain cleanse. Everything just washes away...
    I'm glad to see I'm not the only one who does this.
    If at first you don't succeed, redefine success

  3. #33
    Founder Swarn Agrahari's Avatar
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    Re: TECHNICIAN IN YOUTUBE !?

    You can subscribe to my channel for Technical videos
    Please click below to subscribe
    Technico Swarn - YouTube

  4. #34
    Service Manager 2,500+ Posts
    TECHNICIAN IN YOUTUBE !?


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    Re: TECHNICIAN IN YOUTUBE !?

    No thanks. Don't want my customers attempting to repair their copiers from a video they see on you tube. Better to just share a video here.
    Of course an end user could end up here on CTN but much less possible than Youtube.

    What's next a copier technician union?...........

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