I want that service call soooo bad. I would only get to go once, and might get fired, but could not resist making them think I was possessed. Remember when you were a kid and would write secret messages in lemon juice, and heat it and the message would turn brown.I think a fuser in a copier would do the same thing. I picture writing messages from God, telling them how pissed he is.
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
I had a bad batch of paper that did something similar. The call was for "brown streaks" on a Canon monochrome copier. Every tenth page had a water stain mark that only became visible after heating in the fuser. The paper in the tray was not visibly stained until after passing through the fuser.
The enduser just could not understand that a monochrome copier just can't print anything brown. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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